Quote:
Originally Posted by BeeBeau
To update this post, got a call from the service manager and they are going to refund the cost of paint and the difference in the whole handle as opposed to just the light, AWESOME! He explained that the problem incurred from the decoded VIN# says the light is not separate from the handle in their system yet when he inputs a generic 2014 BMW X5 xDrive35d it comes up as the light being separate, he said he is going to relay this information to BMW so it hopefully doesn't happen again.
All in all I am very happy at how they handled this and look forward to my future services and purchases from their dealership.
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Good to hear they owned up to it and sorted it out. I've had service departments give me a load of crap about what needs to be done so I always do some up front research. Helps save wasted time and frustration.