Here's the email I got back from BMW after I inquired about this issue:
We are currently experiencing issues with our BMW I Remote app and the ConnectedDrive Portal. The BMW I remote app is currently being phased out, and it is recommended to download the BMW Connected NA app, as we are expecting an update this week for this app to resolve the issue. If you have any further questions please contact BMW Genius at 844-443-6487 .
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