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I've heard stories about this dealer and every so often there tend to be these kind of posts. As others have expressed, I would never take an out of warranty car to the dealer and would instead find a local/smaller shop. I would just move on and never return here, if anyone ever asks about this place, tell them you do not recommend it.
I still use the BMW dealer that scratched my car but I always request a specific tech (friend who works there). I send him a heads up text saying I'm bringing the car in and he greets me at the door, does all work on my car, etc. Granted most "work" has just been maintenance anyways, nothing major.
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