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Man, that sucks.
When I first got my car, after getting my car back from its first service, driving it home I noticed there was a small scratch on the bottom of my steering wheel. From the position it looked like someone cut it with their wedding band since it was exactly aligned to the ring finger would be on the left hand if they turned the wheel one handed. I went back to the dealer and they said they couldn't do anything, but they would get it looked at by their "leather repair specialist," of course to this this day they never fixed it. I think they just forgot about it, but honestly so did I. The only reason they even offered to fix it in the first place was I saw the tech with the wedding band. Personally I should have pushed harder for maybe even a replacement steering wheel, but they were actually otherwise really nice people to deal with and my friends all thought the steering wheel problem just seem so minor since you can barely see the marks. Anyways I don't live anywhere near that dealer now, so there is nothing to do for me.
Your problem actually seems very noticeable and I hope they get this resolved for you.
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