Thread: Service Issue
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      03-08-2017, 08:57 PM   #16
NikonMan
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Drives: 2017 X5M Azurite on Nutmeg
Join Date: Oct 2013
Location: Orange County, CA

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Call BMW NA - they will intervene on your behalf. I have personally had them reduce out of warranty service bills by half as a good will measure to repeat customers. It is not acceptable for any dealer to return a vehicle to you with damage that wasn't pre-existing. They usually just instruct the dealer to bill BMW NA for the parts and labor instead of the customer. BMW NA has a pool of funds that is used for this type of thing that they claim against an insurance policy.
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