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They have revised the design of the hitch over these past few weeks as myself and a close friend both had ours fail. I was towing my 5000lb boat and he was towing his 6000lb boat. We both had the exact same type of failure within weeks of each other on our X5s
I reached out to Steve and he provided us both with beefed up replacements immediately as well as paid for return shopping for the broken hitch.
As far as I'm concerned he did the right thing and I would be happy to buy from them again in the future.
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