[chrisny]

Originally Posted by AEC

IMO, these are two totally different situations. In one, a brand new BMW fails on the drive home from delivery. In the other, two year old car is damaged by the dealer during a repair visit.

To me, the first situation falls into the "lemon" category and I think we would all expect BMW to step up regardless of how well optioned the vehicle. I'm sure Dencoop's history of buying many BMWs was a factor in this case, but this is different from the second situation. In J-man's case, the dealership is completely responsible for repairing the vehicle and making the customer whole; BMWNA should not be held responsible, IMO. I certainly would not expect a buyback if my two year old vehicle was damaged during a service visit.

+1.