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Originally Posted by Scorpio
Edit: puma is not yet accepted construction fault , it means translated : product and measures management aftersales .
It just means Bmw Belgium has considered it serious enough to send such a request to Bmw Germany. Anybody knows more about this procedure ?
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I have had a PUMA case on my old 2011 X5. Essentially when a PUMA is opened, your issue will be dealt with at a BMW level and not the dealership. It may take a bit longer because the dealer has to wait for what BMW tells them to do. The nice thing is when you get to a PUMA case, it will be fixed.