10-14-2014, 02:23 PM | #1 |
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I have had my 2015 X5 3.5d for almost a month now, and have experienced an issue with the mirrors that I don't think is "pilot error" so I wanted to reach out to this community to see if others have seen the same issue.
When I exit my vehicle in the garage each night, the mirrors are positioned as they should be for my driving. About every couple of days (give or take), I get in the vehicle and they are misadjusted as if someone much shorter than me has driven the vehicle. Since I'm the only driver, that's not possible. The service department is looking at things since yesterday, but since this is not readily reproducible I suspect I'll get a phone call soon saying they can't reproduce it or there is no problem. I'm asking them to keep the car for three days just to ensure that if it happens they will see it. Has anyone else seen behavior like this, or could I be overlooking something that could cause the issue to occur?
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10-14-2014, 02:56 PM | #2 |
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I am also a new owner (Friday 10/10) However on my X6 if I used a different key things would change. Could you be using a different key when the mirrors are adjusted differently ?
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10-14-2014, 03:05 PM | #3 |
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This occurred to me before my wife and I decided on keys. If I entered the car with a key she had used and set things to, it would go to her settings. The same with all other settings.
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10-14-2014, 03:06 PM | #4 | |
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10-14-2014, 03:20 PM | #5 |
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Yes, I use the same key each day - there is no chance the keys are getting swapped. My wife's key to the vehicle is hanging up inside the house, and she never has it with her when she walks by my car to get into hers. This is a mystery to me for sure!
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10-14-2014, 03:21 PM | #6 |
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Congrats on the new vehicle!
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10-22-2014, 10:43 PM | #7 | |
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I took the X5 in to the service department on 10/13, but they couldn't reproduce the issue. They reprogrammed the vehicle thinking it may have been a fluke in the original programming, and I picked her up the afternoon of 10/16. Murphy's Law, the issue recurred later that same night. After getting home that night, I decided to try an experiment, so I carried my wife's key with me (I left my key in the house) to try and discern whether the issue followed my key or the vehicle. That solved the problem... for a few days. Monday night the issue recurred. I'll be taking her back on Monday, 10/27. The service department indicated they would bring in BMW NA on this issue. More later...
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10-25-2014, 01:50 PM | #9 |
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That's a great question... I can't be 100 percent sure, but haven't noticed a difference. I *can* say, however, that the steering wheel is positioned differently when this issue occurs.
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10-25-2014, 03:14 PM | #11 |
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10-26-2014, 02:55 PM | #12 | |
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Many thanks for a great tip!
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10-27-2014, 09:37 PM | #13 | ||
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10-27-2014, 11:35 PM | #14 |
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I had the same issue with my old X6.
My guess is the key's battery is weak. It happened when my X6's key batteries became weak. Didn't bother replacing them since I sold it 2 months later. |
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10-28-2014, 10:41 PM | #15 | |
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Interestingly, today I got a report that BMWNA has authorized the dealer to replace the mirrors' motors on both sides, which I thought was a little odd. I can't imagine that the mirror settings are stored in the motors, but it seems that they want to work their way back from there.
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10-28-2014, 10:44 PM | #16 |
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I suppose that's possible, but it would seem unlikely since this vehicle is only a month old and the issue has happened with both key fobs now.
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10-28-2014, 11:34 PM | #17 | ||
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10-29-2014, 08:53 AM | #18 |
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i had similar issue with 08 e90, side mirrors were always facing down after being adjusted..eventually after 3months of owning it i reported it to bmw...had service advisor keep the car for a day, he also experience same issue. Long story short, bmw couldnt determine issue, parts were swapped out of demo car that were related to mirror functions... i think its memory module that store the settings.
most likely its a module thats not communicating properly, it resets itself after the car has been parked over long period of time. |
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10-29-2014, 09:08 AM | #19 | |
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I'm hoping that the dealer can make some headway with BMW NA on this matter.
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10-29-2014, 09:15 AM | #20 | |
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This is a squirrely one for sure... I've had the X5 in the garage over the weekend when it hasn't been driven, and the next time I start the vehicle the issue will show up, but then I've also seen it occur after a short stop running errands. When I was driving it to the dealer the first time for this issue, stopped at Starbucks 1/4 mile away from the dealership and was out in less than 5 minutes. When I started the vehicle, the issue happened again. Long and short, it doesn't seem to be related to the length of time the vehicle sits, it's pretty much random in terms of its occurrence.
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10-29-2014, 10:11 AM | #21 |
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keep track how many times you have visited the service dept for same issue...
you can always contact BMW NA tell them what your experiencing with your new X5. They will send BMW Engineer to check it out. All work has to be approve thru BMW NA. You shouldnt have to deal with this issue on new vehicle. |
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10-29-2014, 02:08 PM | #22 | |
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Hi,
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