02-20-2021, 09:41 PM | #23 |
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I stand corrected, service had expired Feb 1st so BMW was not in the wrong. My x6 still has service until July and I was about to place an order for two Carlink kits, but the deal breaker to me is that I won't get navigation on the HUD with these units which is why I loved BMW navigation so much. Don't really care about google/apple maps or waze, so I'll probably just have to learn to live without rtti.
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02-25-2021, 11:04 AM | #24 |
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Glad I found this thread. I'm just about to pull the trigger on a 2018 X5 Hybrid, but I won't move forward with it if I'll get cut off from BMW Connected in after a year. How do I find if this year/model is going to be affected?
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02-25-2021, 05:43 PM | #27 |
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02-28-2021, 12:43 PM | #28 |
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Wow BMW....not really the way to grow loyalty among your customer base. I am in the same boat with a 2016 X5 that didn't enter service until September 2016, So my 4yr old 40K mile car now has the technology from a car built in the late 1990's / early 2000s; with an unintelligent Navigation system. This was my 1st BMW, and if they cant resolve this will be my last. There are so many more options out there a this price point; one that comes to mind is the 2022 Acura MDX. Check out this video when they compare it to an X5
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02-28-2021, 01:10 PM | #29 | |
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They could have compared it with something "higher" in the chain lol. Don't get me wrong, I too am upset about the loyalty base but the technology on a BMW is there. I'm not even a BMW fan... I just really like the 35d... my 2014 35d😩🤷🏽 But that MDX does look nice for sure! |
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02-28-2021, 01:41 PM | #30 | |
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I guess what i am really surprised with the lack of chatter on this forum, with the fact that the connected drive features are done for some (today) and will be done for others soon. Last edited by teke; 02-28-2021 at 01:46 PM.. |
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02-28-2021, 02:17 PM | #31 |
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Like I said, I understand what you're trying to convey... but it's still an Acura commercial bro.
Many people upgrade cars for newer technology. Yes, I'm bothered by it but let's be real... at the end of the day we're not going to loose sleep over it. Lets just hope BMW comes through like they did for the 2G people 🤷🏽 I'm still hopeful... guess only time will tell hu 😅😬 |
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02-28-2021, 04:22 PM | #33 | |
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02-28-2021, 04:44 PM | #34 | |
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03-01-2021, 12:14 AM | #35 | |
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03-01-2021, 09:36 AM | #36 | |
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03-01-2021, 10:41 AM | #37 | |
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03-01-2021, 11:00 AM | #38 |
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I am also glad I found this thread. BMW ConnectedDrive for our 2015 BMW X5 indicates:
- RTTI through 11/01/2021 - Teleservice, Remotes Services and Assist eCall and through 1/27/2025 iDrive shows 3G (as expected). iDrive also indicates that BMW Connected Store is not available. Several questions: - RTTI cannot be renewed after it expires on 11/01/2021? - All other services may suddenly go dark in the near future? When? Based on earlier responses, is BMW taking a tacit position that any hardware upgrades will have to be absorbed by the customer and performed by the BMW dealer to ensure that all installation + coding have been done correctly? |
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03-01-2021, 11:33 AM | #39 |
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Think the reasoning for the comparison is that acura is also considered a luxury brand, so genesis and not hyundai would be a fairer comparison. Now, what defines luxury is open to interpretation and very much debatable. Heck, even Tesla with all its quality issues and cheap interiors dares to call itself a luxury brand
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03-01-2021, 11:45 AM | #40 |
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when I said Hyundai, I meant Genesis which is considered a luxury brand.
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03-01-2021, 12:56 PM | #41 |
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As my first post on here, it is a sad one lol.
It is quite annoying that our X5s have literally become a rolling brick of tech without the tech... No remote safety features like SOS or accident notification. No more remote control or ventilation. I got off the phone with BMW Customer Relations and was informed that in short, we are out of luck and that we need to buy new X5s. I explained that makes very little sense for brand loyalty and reliability. I was then told again that BMW does not care and will not be fixing the situation. The same message was echoed in a response from Connected Drive. They did recommended writing a letter to their customer relations legal team. BMW PO BOX 1227 Westwood NJ, 07675 I am considering the letter myself and possibly having my attorney just toss one out there. Who knows, a few hundred to see what comes of shoving them around lol. For those interested in calling, BMW Customer Relations at 1-800-831-1117. This information is likely already in this thread somewhere but figured id toss in what I could. P.S. The representative denied any previous compensation or retro fits for the previous 2G sunsetting.... Very interesting lol |
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03-01-2021, 12:58 PM | #42 |
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03-01-2021, 02:23 PM | #43 | |
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03-01-2021, 02:30 PM | #44 | |
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- Services currently with an active subscription will not expire or be disconnected earlier (at least that's what I heard after asking twice) - Services with an expiration date will NOT be renewable - BMW has not issued any internal guidance about helping customers absorb the cost of any upgrades. This is still being evaluated. In short - letters requesting some assistance will be helpful since the policy is still being developed. Not much can be done until a formal policy is available for examination. |
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