took car to a dealer they say new idrive module required...wtf

es1 · 12-27-2016, 11:11 AM

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I took my car to a dealership to fix messaging issue (connected drive not connecting to a network). They were updating s/wares left and right all day yesterday. Now they called saying software was loaded but keeps giving message 'maintenace required'.
They just told me that there is issue with a module and they need to replace whole idrive module. So frustrating.
I am going there to talk to them but I am just frustrated they do not have a clue what is going on. Why replacing the whole thing when software is in question. Have you heard anything before about this? Thanks.

beammeupscottie · 12-27-2016, 11:21 AM

Quote:

Originally Posted by es1

I took my car to a dealership to fix messaging issue (connected drive not connecting to a network). They were updating s/wares left and right all day yesterday. Now they called saying software was loaded but keeps giving message 'maintenace required'.
They just told me that there is issue with a module and they need to replace whole idrive module. So frustrating.
I am going there to talk to them but I am just frustrated they do not have a clue what is going on. Why replacing the whole thing when software is in question. Have you heard anything before about this? Thanks.

Let them have a chance to replace it for free - meanwhile enjoy the loaner; then if this repair doesn't fix the problem call BMW USA and escalate the issue - you'll be glad you did! Good luck!

artem123 · 12-27-2016, 12:19 PM

Quote:

Originally Posted by es1

Why replacing the whole thing when software is in question. Have you heard anything before about this? Thanks.

That would be a very next step. If software fails to load, relapsing hardware is the next step. Sort of like with... iPhone. If it fails to restore ( ones restore is properly done) it is a hardware issue.

es1 · 12-27-2016, 01:01 PM

Quote:

Originally Posted by beammeupscottie

Let them have a chance to replace it for free - meanwhile enjoy the loaner; then if this repair doesn't fix the problem call BMW USA and escalate the issue - you'll be glad you did! Good luck!

Thanks. What number do you call to escalate the service related issue?

AEC · 12-27-2016, 01:59 PM

Hopefully they'll get your problem sorted out. Let us know what happens.

beammeupscottie · 12-27-2016, 07:14 PM

Quote:

Originally Posted by es1

Quote:

Originally Posted by beammeupscottie

Let them have a chance to replace it for free - meanwhile enjoy the loaner; then if this repair doesn't fix the problem call BMW USA and escalate the issue - you'll be glad you did! Good luck!

Thanks. What number do you call to escalate the service related issue?

Customer Relations: 1-800-831-1117.
I bet the service center will repair the one you have with a reprogram- however; like the others mentioned -if not, then they will replace the part. Use the number as a last ditch effort if you don't get anywhere with the service center.

MysticBlue · 12-28-2016, 12:28 AM

I don't see what the problem is. Let them do what they need to do. It's covered under warranty. It's free. I assume they gave you a loaner. These cars are incredibly complex. I'm amazed that they are as reliable as they are. That said, being as complex as they are, 100% reliability is obviously not a realistic expectation. It doesn't seem like something that you need to be "so frustrated" about, unless there is more to the story. If this were the worst thing that happened to me this week, I think I could deal with it.

es1 · 12-28-2016, 12:23 PM

It was fixed finaly. But frustration is with the fact they DID NOT know they fixed it. They told me to take car home and they ordered a part and that I should bring it in next month. I seat in the car started driving and well all is OK. I go home send google address, bum address is there in my messages. None of them knew what the heck is going on that is bad part. And no they did not have BMW loaner but rather Hertz rental some crappy Hyundai hybrid sonata. Man that car sucks.

Quote:

Originally Posted by MysticBlue

I don't see what the problem is. Let them do what they need to do. It's covered under warranty. It's free. I assume they gave you a loaner. These cars are incredibly complex. I'm amazed that they are as reliable as they are. That said, being as complex as they are, 100% reliability is obviously not a realistic expectation. It doesn't seem like something that you need to be "so frustrated" about, unless there is more to the story. If this were the worst thing that happened to me this week, I think I could deal with it.

Installsplus · 12-28-2016, 04:56 PM

Quote:

Originally Posted by es1

It was fixed finaly. But frustration is with the fact they DID NOT know they fixed it. They told me to take car home and they ordered a part and that I should bring it in next month. I seat in the car started driving and well all is OK. I go home send google address, bum address is there in my messages. None of them knew what the heck is going on that is bad part. And no they did not have BMW loaner but rather Hertz rental some crappy Hyundai hybrid sonata. Man that car sucks.

Quote:

Originally Posted by MysticBlue

I don't see what the problem is. Let them do what they need to do. It's covered under warranty. It's free. I assume they gave you a loaner. These cars are incredibly complex. I'm amazed that they are as reliable as they are. That said, being as complex as they are, 100% reliability is obviously not a realistic expectation. It doesn't seem like something that you need to be "so frustrated" about, unless there is more to the story. If this were the worst thing that happened to me this week, I think I could deal with it.

I have one for sale if u need one. That's if warranty doe ant cover it.

MysticBlue · 12-29-2016, 12:37 AM

OK, so there was a little more to the story. Anyway, glad it got fixed.

12-27-2016, 11:11 AM	#1
es1 Private First Class 40 Rep 167 Posts Drives: 2023 X5 Join Date: May 2005 Location: Houston iTrader: (0)	took car to a dealer they say new idrive module required...wtf Featured on BIMMERPOST.com I took my car to a dealership to fix messaging issue (connected drive not connecting to a network). They were updating s/wares left and right all day yesterday. Now they called saying software was loaded but keeps giving message 'maintenace required'. They just told me that there is issue with a module and they need to replace whole idrive module. So frustrating. I am going there to talk to them but I am just frustrated they do not have a clue what is going on. Why replacing the whole thing when software is in question. Have you heard anything before about this? Thanks.
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12-27-2016, 01:59 PM	#5
AEC Lieutenant 119 Rep 402 Posts Drives: 2020 X5 xDrive 40i M Sport Join Date: Mar 2008 Location: MN iTrader: (0)	Hopefully they'll get your problem sorted out. Let us know what happens.
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12-28-2016, 12:28 AM	#7
MysticBlue Lieutenant Colonel 369 Rep 1,887 Posts Drives: '20 M5C, '09 M3 DCT Coupe Join Date: Apr 2008 Location: Eastern Oregon... They call 'em rigs here iTrader: (0)	I don't see what the problem is. Let them do what they need to do. It's covered under warranty. It's free. I assume they gave you a loaner. These cars are incredibly complex. I'm amazed that they are as reliable as they are. That said, being as complex as they are, 100% reliability is obviously not a realistic expectation. It doesn't seem like something that you need to be "so frustrated" about, unless there is more to the story. If this were the worst thing that happened to me this week, I think I could deal with it. __________________ M5C 20% tint, Xpel full front, partial sides and rear. Spacers, 15mm front, 12mm rear. Turner Motorsport Oil Cooler Guard. M3: Active Autowerke filter, Dinan underdrive pulley, Dinan full exhaust and software, 3.45 Differential, Springs, Brakes, Dinan/HRE wheels, 275/30-19 w/10mm spacer, 295/30-19 w/3mm spacer, painted front reflectors, 30% tint, Escort 8500i & Lidar Jammer, LUX H8 V5 halos, Euro rear foglights, 3M ClearBra.
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12-29-2016, 12:37 AM	#10
MysticBlue Lieutenant Colonel 369 Rep 1,887 Posts Drives: '20 M5C, '09 M3 DCT Coupe Join Date: Apr 2008 Location: Eastern Oregon... They call 'em rigs here iTrader: (0)	OK, so there was a little more to the story. Anyway, glad it got fixed. __________________ M5C 20% tint, Xpel full front, partial sides and rear. Spacers, 15mm front, 12mm rear. Turner Motorsport Oil Cooler Guard. M3: Active Autowerke filter, Dinan underdrive pulley, Dinan full exhaust and software, 3.45 Differential, Springs, Brakes, Dinan/HRE wheels, 275/30-19 w/10mm spacer, 295/30-19 w/3mm spacer, painted front reflectors, 30% tint, Escort 8500i & Lidar Jammer, LUX H8 V5 halos, Euro rear foglights, 3M ClearBra.
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took car to a dealer they say new idrive module required...wtf