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      04-27-2016, 01:05 PM   #1
ano0oj
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Warranty Issue: Drivetrain Malfunction HELP!!

Good afternoon guys!

Running into a little issue with BMW maybe you can help clear things up.
Few days ago my car got the dreaded "Drivetrain malfunction". Got it towed to BMW.
They just called me saying that it is the Turbo Charge Radiator - it has a hole in it from what they think was a rock while I was driving.

They are suggesting that the turbo charger radiator and coolant pump be replaced and want to charge me almost $2,000 as they will not cover this under warranty because it was not a factory mistake.


Is this right?? I've never ever had this come up with any of my previous BMWs where they state it happened while driving so I have to pay out of pocket.
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      04-27-2016, 01:21 PM   #2
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Oh, wow... I would NOT give up the fight and continue escalating this issue as high in BMW headquarters's hierarchy as needed to get this decision to reverse.
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      04-27-2016, 02:07 PM   #3
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If BMW won't cover it, I would put in an insurance claim for it. No different that a rock taking out your windshield. You have insurance for damage that occurred while driving and this fits that bill. You'll likely have to pay your deductible though.
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      04-27-2016, 02:32 PM   #4
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the type of insurance you're referring to is Mechanical Breakdown Insurance (MBI)... if it is not on the policy they will not cover a failing component or wear/tear issue however each policy is different so you may be right but i know my insurance would not cover this under the conventional policy.

is the vehicle modified in any way? what is the basis or reasoning for the warranty denial or belief that it was a rock that caused the damage? can they show you damage part? before escalating this or even considering paying for it discuss with dealer. if no progress is made contact BMW/USA HQ. submit a complaint with them but if it does appear to be a road hazard which created this then your only options may be the insurance recommendation above or out of pocket.
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      04-27-2016, 02:34 PM   #5
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Quote:
Originally Posted by iconoclast View Post
the type of insurance you're referring to is Mechanical Breakdown Insurance (MBI)... if it is not on the policy they will not cover a failing component or wear/tear issue.
I wasn't referring to that type of insurance at all. Damage from potholes, rock strikes, animals in the road, etc. are all covered by standard comprehensive auto insurance. It's not just for vehicle accidents although folks often think of it that way and don't file claims thus costing themselves money.
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      04-27-2016, 03:01 PM   #6
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Quote:
Originally Posted by iconoclast View Post
the type of insurance you're referring to is Mechanical Breakdown Insurance (MBI)... if it is not on the policy they will not cover a failing component or wear/tear issue however each policy is different so you may be right but i know my insurance would not cover this under the conventional policy.

is the vehicle modified in any way? what is the basis or reasoning for the warranty denial or belief that it was a rock that caused the damage? can they show you damage part? before escalating this or even considering paying for it discuss with dealer. if no progress is made contact BMW/USA HQ. submit a complaint with them but if it does appear to be a road hazard which created this then your only options may be the insurance recommendation above or out of pocket.
Vehicles not modified - but BMW service is saying that there is a dime-sized hole in the intercooler. They will be saving the part for my insurance adjuster in case they don't get there before the repairs actually start.

But as I talk to different people(including BMW NA) - more than likely this won't be covered under warranty .
Sad that I've had 4 BMWs before - and this is the first one that has ever given me major issues/repairs.
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      04-27-2016, 03:32 PM   #7
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If you think about it BMW shouldn't be covering the repairs. They wouldn't if you got into an accident and damaged your car so the same thing applies here. Its unfortunate but its unavoidable. I just recently had a rock crack my windshield. I wouldn't expect BMW to pay for the repair.

Alan
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      04-27-2016, 04:17 PM   #8
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Quote:
Originally Posted by Alan l. View Post
If you think about it BMW shouldn't be covering the repairs. They wouldn't if you got into an accident and damaged your car so the same thing applies here. Its unfortunate but its unavoidable. I just recently had a rock crack my windshield. I wouldn't expect BMW to pay for the repair.

Alan
Agreed. Was just a red flag to me because this has never happened to me before in any other of my previous BMWs(that a rock damage inside mechanical parts).
Paying for a new intercooler and coolant pump yay!!


Thanks for the input everyone.
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      04-27-2016, 06:14 PM   #9
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Quote:
Originally Posted by taken View Post
I wasn't referring to that type of insurance at all. Damage from potholes, rock strikes, animals in the road, etc. are all covered by standard comprehensive auto insurance. It's not just for vehicle accidents although folks often think of it that way and don't file claims thus costing themselves money.
indeed, i didn't know there was evidence of road debris or external factors. for some reason i was under the impression his vehicle was modified and they were just denying coverage. judging by the response below with the dime sized hole insurance should and most likely will cover this. (my apologies for the misunderstanding/miscommunication)
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      04-27-2016, 06:15 PM   #10
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Quote:
Originally Posted by iconoclast View Post
indeed, i didn't know there was evidence of road debris or external factors. for some reason i was under the impression his vehicle was modified and they were just denying coverage. judging by the response below with the dime sized hole insurance should and most likely will cover this. (my apologies for the misunderstanding/miscommunication)
No problem. It's good...
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      04-27-2016, 07:50 PM   #11
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Are there any outside damage? I mean there got to be some force causing it.
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      04-28-2016, 08:28 AM   #12
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Quote:
Originally Posted by artem123 View Post
Are there any outside damage? I mean there got to be some force causing it.
No outside damage ...looks like a rock just slipped in perfectly through the front mesh grill.

Not a problem...looks like this claim won't be surcharged through insurance so not as expensive as I thought it'd be.
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      04-28-2016, 11:05 AM   #13
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Has anyone installed or seen or considered radiator guards? They do block some air flow but they are very common on BMW motorcycles, at least.
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      04-28-2016, 11:12 AM   #14
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i have only seen this on diesel vehicles in the winter... never on anything else.
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      04-28-2016, 12:48 PM   #15
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BMW wanted this to happend, the grill on the F15 is wide, open and unprotected. The radiator on my 2016 X5 is already shattered from stones, looks like the radiator form a 20 year old car rather than a brand new one. Just waiting for it to start leaking.
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      04-28-2016, 12:55 PM   #16
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If owner has to pay for something that didn't occur from inappropriate driving, then it's bad design.
IMO, warranty should cover it and that part should not be exposed to road debris this easily
It should be shielded much better
This part should be able withstand some basic road condition
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      04-28-2016, 03:54 PM   #17
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I've heard Audi S4's have the same issue, especially on the track. They put a finer mesh on the intercooler. Seems utterly ridiculous to me that you should have to worry about it.
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      05-04-2016, 01:04 PM   #18
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Well this sucks!

Update: Called BMW and now they are saying the initial problem cause a bunch of other codes to go crazy. So now they are having to dig a little bit deeper...

Last edited by ano0oj; 05-04-2016 at 02:44 PM..
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      05-18-2016, 03:00 PM   #19
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2nd update:

Getting a new engine installed. Was delivered yesterday and should be installed by Thurs/Fri.

Anyone else have their engines replaced? What can you tell me about your driving experience afterwards
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      05-18-2016, 03:09 PM   #20
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Quote:
Originally Posted by ano0oj View Post
2nd update:

Getting a new engine installed. Was delivered yesterday and should be installed by Thurs/Fri.

Anyone else have their engines replaced? What can you tell me about your driving experience afterwards
Engine replaced? Whoa. Who is paying for all this?
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      05-18-2016, 08:19 PM   #21
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What about resell value now?
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      05-18-2016, 11:25 PM   #22
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I've already changed my two engine 750Li and X6 40d.
After changing engines at the moment everything is fine.
No worrying about BMW's normal to change engines, so they have experience in this!
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