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      07-18-2014, 07:51 AM   #1
cc3
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Poor BMW service

My dealer which is owned by a large Group now has what I hate and that is a central telephone call centre which you get through to if you say want to book a service. It is pants. If I try to avoid it and ask to go direct to the service dept the phone just rings and rings. They take a message but no body phones back.

Am I unlucky or is BMW service going down the pan??
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      07-18-2014, 07:57 AM   #2
worsy
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My local dealer is part of a medium size group and just extended their hours to 7am to 7pm weekdays and I can book online.

So no
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      07-18-2014, 09:31 AM   #3
Baunton
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Quote:
Originally Posted by cc3 View Post
My dealer which is owned by a large Group now has what I hate and that is a central telephone call centre which you get through to if you say want to book a service. It is pants. If I try to avoid it and ask to go direct to the service dept the phone just rings and rings. They take a message but no body phones back.

Am I unlucky or is BMW service going down the pan??
Unlucky but a sign of the times with centralised call centres.
I live equidistant between two rival franchise so have a choice for who I buy from and then who I get cars serviced from or parts.

Do you have you get your car serviced at a particular garage or can you drop it off near work or when flying off somewhere.
I know a couple of dealers that offer this service when flying ex-LHR.
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