07-06-2016, 06:57 PM | #1 |
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Dealer incompetence
Found out today at my first service interval that I have been driving my X5 for almost a year in pre delivery transportation mode. Never coded at the dealer upon delivery. SMH. what's disconcerning is the selling dealer as well as another dealer I had install MPPK totally disregarded this.
Service manager of a dealership by my house (not the first two) said car should feel different in a good way. Well I did notice transmission shifts felt faster and crisper and the IDrive and Nav screen felt a lot quicker. Last edited by knepsterd; 07-06-2016 at 07:44 PM.. |
07-06-2016, 07:32 PM | #2 | |
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07-06-2016, 08:14 PM | #5 |
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which dealership?
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07-06-2016, 08:38 PM | #6 |
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It was in vehicle status and he showed me where it was highlighted with a red yield sign.
Seller was Freeport, MPPK was Smithtown and Service was done at Rallye who made me aware of it. He noticed it when key fob did not allow any sort of data share with the BMW computer systems. |
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07-06-2016, 10:23 PM | #8 |
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So it appears Competition dropped the ball here but Freeport is awful to begin with. I know there was a regime change in the past year but it has not helped. I do not use Rallye for service but Gianni knows his stuff and is a "car guy" through and through... if he is or was your SA you're in good hands.
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07-08-2016, 08:19 AM | #9 |
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i recently bought my x4 from freeport, they have changed a lot of things. Im surprised Rallye took your car in for service as they do not service cars unless you buy from them.
Now im curious to find out how do we figure out if the car is in pre delivery mode? |
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07-08-2016, 10:09 AM | #10 |
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All I can say is WOW..
Dealer incompetence is the Perfect title for this thread. |
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07-08-2016, 02:50 PM | #11 |
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Not sure when was the last time you went to Rallye, but I've never bought a vehicle from them, but they did service on both a E53 and E70 from BMW of Bayside eons ago, and recently I moved from CA (from BMW of Mountain View), they did 20k service on my F15, gave me a loaner and everything. I'm suppose to go back next week for some DME update.
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07-09-2016, 12:59 PM | #12 |
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BMW dealer can't refuse service just because you didnt buy there ... they aclso cant refuse a loaner car during the 4yr/50k warranty period
Report them to BMW NA |
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07-11-2016, 06:06 AM | #13 | |
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07-14-2016, 12:07 PM | #14 |
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Interesting, they didn't offer to schedule you for a later time for anything? I'm just wondering since I literally called in the morning for both appointments and asked if I could come in and they were able to fit me for a loaner both times.
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07-14-2016, 12:25 PM | #15 |
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i was surprised myself when they deny me for service but freeport isnt so bad. i had a recall on my x4 ISOFIX, child restraint brackets were welded for reinforcement. The car was return in 2 days with oil service and recall repair done.
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07-14-2016, 01:11 PM | #16 | |
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07-14-2016, 02:45 PM | #17 |
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I've been refused a loaner for not purchasing a BMW from a dealer before... This was back in 2007.. maybe the rules have changed since then..
Based on my limited knowledge on dealers on this forum and from the other forum, I learned to stay away from the following dealers in the NYC area. BMW of Manhattan BMW of Freeport BMW of Bayside
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07-15-2016, 12:03 PM | #19 | |
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