BMW X5 and X6 Forum 2014-Current
BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read

Go Back   BMW X5 and X6 Forum (F15/F16) > BMW X5 (F15) and BMW X6 (F16) Forum > BMW X5 and X6 (F15/F16) Forum

Post Reply
 
Thread Tools Search this Thread
      10-19-2016, 06:53 AM   #1
karoshi
Enlisted Member
2
Rep
30
Posts

Drives: X5 F15 40e
Join Date: Mar 2016
Location: Smiling behind the wheel

iTrader: (0)

X5 40e - Connecteddrive connectivity issues when parked

I have been experiencing connectivity issues with my car through connecteddrive and wanted to check with the ever growing owner base of the X5 40e whether others are experiencing this as well:

My care is properly setup in connecteddrive and I'm able to send commands to it as horn / unlock etc...
So far so good...
But after a while when parked and not plugged in the car becomes unreachable for the app / website of connecteddrive.
It's not parked in a garage / low coverage area so not an issue as right after it was parked was reachable.

I contacted BMW and they confirm that it's an issue but do not have a "fix" yet. Anyone else experiencing this behavior and found a cure?

It appears this only is happening with the 40e.

All input is welcome.
Appreciate 0
      10-19-2016, 02:38 PM   #2
mpd79
New Member
2
Rep
23
Posts

Drives: X5 45e, 530e, X5 40e, 550i
Join Date: Oct 2016
Location: Costa Mesa, CA

iTrader: (1)

Not me

2016 40e here, haven't noticed any issues, regularly use Alexa to ventilate the car before I go in.
Appreciate 0
      10-19-2016, 04:44 PM   #3
Almaretto
Major General
Almaretto's Avatar
2373
Rep
8,364
Posts

Drives: Test Vehicles
Join Date: Dec 2015
Location: Mountain View, CA

iTrader: (0)

ConnectedDrive services have gone down occasionally. This has affected real-time traffic and remote features. It usually fixes itself.

When it has been down, it is out for all my BMW's and not just the 40e.

Other things to try are manually updating services using the idrive menus. There is also a procedure in ISTA+. I think I remember seeing a PuMA case about ConnectedDrive.
Appreciate 0
      10-19-2016, 05:09 PM   #4
karoshi
Enlisted Member
2
Rep
30
Posts

Drives: X5 F15 40e
Join Date: Mar 2016
Location: Smiling behind the wheel

iTrader: (0)

Hi thanks for your answers.
However it's strange behavior because as soon as I plug in the car the connected services work again.
I think that the module goes into sleepmode and is not able to "answer" to the command sent by the central server.
But kinda strange that not all users are experiencing this.

Thanks for all input by the way. That's what I love about this forum.
Appreciate 0
      10-19-2016, 05:55 PM   #5
Almaretto
Major General
Almaretto's Avatar
2373
Rep
8,364
Posts

Drives: Test Vehicles
Join Date: Dec 2015
Location: Mountain View, CA

iTrader: (0)

I am not exactly sure what goes to sleep when, but it would defeat the purpose of remote functions if that system completely shuts down.

I do know that my F15 seems to be more active with fans occasionally running while plugged even hours after turning off vehicle.

Do you happen to know your vehicle's software version? I would think BMW would know specifically if they patched any issue of which they were aware, but that may explain why not all members are reporting the problem.
Appreciate 0
      11-06-2016, 04:01 PM   #6
Uberdayyeh
New Member
4
Rep
9
Posts

Drives: X5 40e
Join Date: Jun 2016
Location: California

iTrader: (0)

Hello, how is this done. Seems to be what I am running into as well. Is this something we can do or needs a dealer visit?

Thanks.

Quote:
Originally Posted by Almaretto View Post
ConnectedDrive services have gone down occasionally. This has affected real-time traffic and remote features. It usually fixes itself.

When it has been down, it is out for all my BMW's and not just the 40e.

Other things to try are manually updating services using the idrive menus. There is also a procedure in ISTA+. I think I remember seeing a PuMA case about ConnectedDrive.
Appreciate 0
      11-06-2016, 04:19 PM   #7
Almaretto
Major General
Almaretto's Avatar
2373
Rep
8,364
Posts

Drives: Test Vehicles
Join Date: Dec 2015
Location: Mountain View, CA

iTrader: (0)

Quote:
Originally Posted by Uberdayyeh View Post
Hello, how is this done. Seems to be what I am running into as well. Is this something we can do or needs a dealer visit?

Thanks.
PM Sent
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 10:29 AM.




xbimmers
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST