Pre-sets lost after service

midlifecrisis · 05-10-2016, 05:47 AM

My X5 35d was in for service the other day, including the usual oil and filter change, etc. Included in the service were a battery change and software update.

I was a little disappointed when I picked up the car and all my pre-sets had been erased, including the dash buttons, seat position, mirrors, and steering wheel. Does anyone know if this is unavoidable or is it a situation where the proper procedure wasn't followed?

Kzang · 05-10-2016, 08:12 AM

I'm thinking maybe the battery swap might be the reason for everything being reset?

milkyway · 05-10-2016, 08:50 AM

midlifecrisis, I had similar experiences losing all kinds of settings. Mine is 08/2014 built 2015 35d. Had 2nd oil service at about 18,000 mile a couple of months a ago. My local dealer did a software upgrade for EGR recall. But dealer wouldn't change my battery although I asked for it per the battery replacement SIB, the SA said its reader or CBS (condition based service) didn't tell to do it, so he couldn't do it. Could you look your service report to check what it says about battery replacement? Also, it seems the mpg drops a little after the software upgrade, don't know if you and other 35d owners have the similar, too.

TortugaX5 · 05-10-2016, 11:56 AM

I took my 35i in for an iDrive issue I was having. They reprogrammed/updated the software and I too lost all of my settings, or so I thought. After messing around with my setting and buttons I noticed that my settings profile was not selected. I selected my profile and voila, my seats moved back into place, steering wheel tilted, and my connected drive screen set-up restored it's self.

Have you tried reengaging your profile? Or have they been totally erased?

Terp335 · 05-10-2016, 01:10 PM

At least in my case I tried that and they were erased. I was unhappy. Even more so now if there was a way to preserve them and they didn't.

MotoWPK · 05-10-2016, 03:11 PM

I've found some updates have no effect on saved settings while others, such as the EGR recall update recently performed, wiped out all of our saved settings.

It's easy to back up your settings to a USB drive, and you need to do a back up for each fob, but you don't know when an update will do this.

In the case of the recent EGR update, it was even worse as I didn't even know an update was going to be performed until I checked in my X5 for a regular service.

The only way to prevent this is to do a back up each time before you take the vehicle in for service, but that's inconvenient. Seems to me BMW should include a settings back up and restore as part of any update they perform.

midlifecrisis · 05-10-2016, 03:56 PM

Quote:

Originally Posted by MotoWPK

I've found some updates have no effect on saved settings while others, such as the EGR recall update recently performed, wiped out all of our saved settings.

It's easy to back up your settings to a USB drive, and you need to do a back up for each fob, but you don't know when an update will do this.

In the case of the recent EGR update, it was even worse as I didn't even know an update was going to be performed until I checked in my X5 for a regular service.

The only way to prevent this is to do a back up each time before you take the vehicle in for service, but that's inconvenient. Seems to me BMW should include a settings back up and restore as part of any update they perform.

Agree. I wish I'd known or they had saved the settings.

Almaretto · 05-14-2016, 02:03 AM

For certain devices, it is a bad idea to restore settings after firmware/ software updates. Is this not the case with backed up profiles on USB's? At least for the coding I do, I cannot simply restore files.

When dealers do updates, they usually do as an automated process for the entire system. However, I guess sometimes settings would not be wiped if current and targets in individual ECU modules were the same in the case of short intervals between updates.

I definitely take the time to customize multiple pre-sets so I will have to look into profiles. Mine were just wiped on my most recent service visit.

05-10-2016, 05:47 AM	#1
midlifecrisis Major 807 Rep 1,209 Posts Drives: 2017 X5 35d, 2019 230i X Join Date: Mar 2008 Location: New Jersey iTrader: (0)	My X5 35d was in for service the other day, including the usual oil and filter change, etc. Included in the service were a battery change and software update. I was a little disappointed when I picked up the car and all my pre-sets had been erased, including the dash buttons, seat position, mirrors, and steering wheel. Does anyone know if this is unavoidable or is it a situation where the proper procedure wasn't followed? __________________ 2017 X5 35d (Performance Center delivery March 2017) 2019 230i X-drive 2022 M3 base 2000 328i sedan (UUC suspension - still the favorite), 2006 M3 slick top - Alpine White/Cinnamon SOLD! 2008 E90 M3 SOLD! 1991 325iX (both great), 2019 Miata RF - various others not as memorable but gone.
	Appreciate 0 Tweet Quote

05-10-2016, 08:12 AM	#2
Kzang Major General 3239 Rep 5,066 Posts Drives: 2015 X5 35i Msport SG Join Date: Jun 2009 Location: East Coast iTrader: (0)	I'm thinking maybe the battery swap might be the reason for everything being reset? __________________ 2015 F15 X5 35i Msport Space Grey M Performance parts MPPK, MPE
	Appreciate 0 Quote

05-10-2016, 08:50 AM	#3
milkyway Private First Class 30 Rep 106 Posts Drives: X5 35d 15/X2 28i 18/MC Conv 06 Join Date: Jan 2014 Location: USA iTrader: (0)	midlifecrisis, I had similar experiences losing all kinds of settings. Mine is 08/2014 built 2015 35d. Had 2nd oil service at about 18,000 mile a couple of months a ago. My local dealer did a software upgrade for EGR recall. But dealer wouldn't change my battery although I asked for it per the battery replacement SIB, the SA said its reader or CBS (condition based service) didn't tell to do it, so he couldn't do it. Could you look your service report to check what it says about battery replacement? Also, it seems the mpg drops a little after the software upgrade, don't know if you and other 35d owners have the similar, too. Last edited by milkyway; 05-10-2016 at 09:01 AM..
	Appreciate 0 Quote

05-10-2016, 11:56 AM	#4
TortugaX5 Private First Class 93 Rep 159 Posts Drives: 2016 F15 X5 X35i Join Date: Dec 2015 Location: Columbus, OH iTrader: (0)	I took my 35i in for an iDrive issue I was having. They reprogrammed/updated the software and I too lost all of my settings, or so I thought. After messing around with my setting and buttons I noticed that my settings profile was not selected. I selected my profile and voila, my seats moved back into place, steering wheel tilted, and my connected drive screen set-up restored it's self. Have you tried reengaging your profile? Or have they been totally erased? __________________
	Appreciate 0 Quote

05-10-2016, 01:10 PM	#5
Terp335 First Lieutenant 116 Rep 381 Posts Drives: E90 2011 335i M Sport Join Date: Jun 2011 Location: No VA iTrader: (0)	At least in my case I tried that and they were erased. I was unhappy. Even more so now if there was a way to preserve them and they didn't.
	Appreciate 0 Quote

		BMW X5 and X6 Forum (F15/F16) > BMW X5 (F15) and BMW X6 (F16) Forum > BMW X5 and X6 (F15/F16) Forum
Pre-sets lost after service

05-10-2016, 03:11 PM	#6
MotoWPK Lieutenant 189 Rep 421 Posts Drives: '13 128i vert, '14 X5 40i Join Date: Apr 2013 Location: Colorado iTrader: (0)	I've found some updates have no effect on saved settings while others, such as the EGR recall update recently performed, wiped out all of our saved settings. It's easy to back up your settings to a USB drive, and you need to do a back up for each fob, but you don't know when an update will do this. In the case of the recent EGR update, it was even worse as I didn't even know an update was going to be performed until I checked in my X5 for a regular service. The only way to prevent this is to do a back up each time before you take the vehicle in for service, but that's inconvenient. Seems to me BMW should include a settings back up and restore as part of any update they perform.
	Appreciate 1 Quote

05-14-2016, 02:03 AM	#8
Almaretto Major General 2374 Rep 8,364 Posts Drives: Test Vehicles Join Date: Dec 2015 Location: Mountain View, CA iTrader: (0)	For certain devices, it is a bad idea to restore settings after firmware/ software updates. Is this not the case with backed up profiles on USB's? At least for the coding I do, I cannot simply restore files. When dealers do updates, they usually do as an automated process for the entire system. However, I guess sometimes settings would not be wiped if current and targets in individual ECU modules were the same in the case of short intervals between updates. I definitely take the time to customize multiple pre-sets so I will have to look into profiles. Mine were just wiped on my most recent service visit.
	Appreciate 0 Quote