10-14-2015, 11:59 PM | #23 |
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The BMW Genius that helped me with my purchase was pretty good. He did a pretty good job of showcasing the similarities and the differences / new stuff between the X5 and my M3.
The gas card is news to me, as well. I don't think my dealer offers it, or at least, I wasn't told about it; and I have seen my SA about 3 or 4 times since I purchased it.
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10-15-2015, 09:29 AM | #24 |
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Mine was awful. I think most geniuses are chosen as follows....
Sales manager goes home after a long day selling cars. Sees his son / daughter playing with their iPhone. "Look Daddy! I put Instagram on my new phone!!!!" Lightbulb illuminates above head. Mine did a bangup job of showing me how the turn signals worked, how to open the sunroof, how to tune the radio, etc. Mostly what I wanted to know was how the idrive system worked and how to use the apps. She didn't even know there were BMW apps or what they did. |
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10-15-2015, 10:00 AM | #25 |
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^^ Hahahahaha
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2014 BMW X5 xDrive 35d M Sport Mineral White
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10-16-2015, 08:04 AM | #26 |
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My genius knew all I do about these cars. That's more than any typical bmw employee. The nice thing besides the gas card was his ability to explain generational differences in things like I-drive.
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10-16-2015, 01:42 PM | #27 |
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Got a call from 'genius' and he couldn't answer basic questions about setting up texting/emails. Google is more useful than geniuses and I didn't waste my time even the dealer promise to fill up the tank.
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10-16-2015, 01:59 PM | #28 |
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My dealer filled up my tank at my delivery / pick up and I received a BP gift card for $50 after my Genius visit. If you go to your encore visit you get another $50....
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10-17-2015, 02:01 PM | #29 |
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Not So Genius
So I met with the BMW specialist explicitly for a walkthrough of the car's technology (it is my first BMW), and to answer my questions.
Question 1: When are the oil changes for my x6 - every 5000 miles or every ten? She did not know and said my car would tell me. Question 2: What are the dials next to vents, which go from blue to red? She did not know Question 3: I had asked about updating the cars firmware with a flash drive: she explained that she did not know about that but was happy to learn something new. Question 4: How long have you been with BMW? 4 months The meeting was 100% useless and a waste of time. Not even a gas card as mentioned in prior posts. Is the gas card a dealer specific thing, or a BMW policy? Forbes has an articled "BMW Radically Rethinks The Car Buying Experience" which highlighted the use of BMW Geniuses. I would say from my experience that the Geniuses need more training. |
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10-17-2015, 04:14 PM | #31 |
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Same here.. I knew exactly just about all the features of the car... I had a 2013 X5, 2010 535i, 2007 525i so I was familiar with majority of the BMW features from previous cars and learned a lot from reading here....
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10-21-2015, 05:43 PM | #32 |
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I asked about oil change intervals. He showed me a report from my car(key) that shows interval based tracking alongside wear based tracking. If wear is aligned with bmw expectations they equal out to around 10k miles. Otherwise it varies. He also spent the time to read the report and check for software updates among other things. Pretty impressive knowledge coming out of a dealer, but totally dependent on the dealer and person. Ah well.
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10-21-2015, 11:53 PM | #33 | |
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Quote:
Question 1 She wasn't wrong by saying that you car will tell you because it does. It isn't just based on specific miles or time Question 2 was stupid. Did you honestly not know that answer? Question 3 is a respectable answer. She didn't know and was happy to find out Question 4 sounds to me like you were there just waiting to remind her how little she knew. |
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10-22-2015, 04:36 PM | #34 | ||
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