ConnectDrive not working please help

[snerkler]

The other day my mybmw app wouldn't connect to my F15 X5 and then I also noticed that the traffic flow on the sat nav wasn't working either, although the sat nav still picks up where my car is.

I emailed BMW support and they advised me to update the BMW services (menu > connecteddrive > options > update bmw services).

I did that, waited 24 hours as suggested but now it's even worse. The mybmw app still doesn't connect, I still don't have traffic flow on my sat nav and now all the menu in the connecteddrive section of the iDrive have gone apart from mobile care and hotline meaning I can't access messages etc. Also if I go to the connected drive options, update BMW services is now greyed out.

I've tried rebooting the iDrive by pressing and holding the volume button, and also pressing and holding both the volume and menu button but neither way has done anything even if I hold the button(s) for over 1 minute.

Does anyone know what's gone wrong and how to fix it please?

[Opie55]

Since you are in the UK I don't know the answer, but just FYI the nav system still knows your location because that is from satellites being picked up from your GPS antenna. Whereas traffic info, myBMW connections, being able to tell the nav to go to a certain shoe store, etc, are internet/phone service based.

[snerkler]

Originally Posted by Opie55

Since you are in the UK I don't know the answer, but just FYI the nav system still knows your location because that is from satellites being picked up from your GPS antenna. Whereas traffic info, myBMW connections, being able to tell the nav to go to a certain shoe store, etc, are internet/phone service based.

Thanks

[RED_Y_]

What year is you car? In US we lost all connected drive features because 3G networks were shut down, only cars 2017 and newer got new ATM module and 4G connectivity.

[snerkler]

Originally Posted by RED_Y_

What year is you car? In US we lost all connected drive features because 3G networks were shut down, only cars 2017 and newer got new ATM module and 4G connectivity.

2016, we still have 3G here (as well as 4G and 5G).

[meds1976]

so my July 2017 registered car - the app works fine for the most part. It can even locate the car but won't give me walking directions to find it. I've not used the BMW navigation in a long time (use Google) so can't comment on navigation.

[snerkler]

Just to update the thread, I found an iDrive update on the BMW website so I installed this and now the connected drive is working OK, I'm guessing my old software version was no longer compatible