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      12-06-2016, 07:55 AM   #1
MochiEater
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BMW Remote App Outage Since Nov 30



My BMW Remote app has not been able to connect to the server since Nov 30 (7 days and counting). Is everybody else also experiencing this problem? Is this only in US/Canada or world wide?
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      12-06-2016, 07:57 AM   #2
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yesterday i tried few times with errors and app closed.
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      12-06-2016, 09:04 AM   #3
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Seemed to be ok here. Just checked. Philly area.
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      12-06-2016, 09:55 AM   #4
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Does the app actually show you where you car is?
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      12-06-2016, 10:23 AM   #5
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And I thought I was crazy, my app has not updated the vehicle location and other parameters since 30 Nov. I can remote into the car (lock, unlock, .....etc) but I cannot locate the car via the app.
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      12-06-2016, 11:02 AM   #6
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Android app has had no outages. I can use all functions, including locating vehicle location.
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      12-06-2016, 11:23 AM   #7
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I've been having issues where my app doesn't send messages to my car.
For example if I'm trying to send a destination to my car, my car will not receive it. The only way to do it is to logoff from the app and login again.
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      12-06-2016, 11:25 AM   #8
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All good here in So Cal
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      12-06-2016, 01:02 PM   #9
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Not that it makes a difference, I called the BMW genius assist and they said they are aware of the issue, working on it with no estimated time of when it will be fixed. I translated that to, stop whining take your crayons to the corner sit quietly and color till we tell you it's fixed.
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      12-06-2016, 01:37 PM   #10
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No problems on mine.

Are you using the new app? There is the old "Remote" app that would lock, unlock, or find your car with the old "Connected" app that you could connect to your car and it would read the mileage and stuff. Then there is a new "Connected" app that replaces the old "Remote" app, but this new app does not read your mileage and stuff.
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      12-06-2016, 02:44 PM   #11
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Quote:
Originally Posted by P1et View Post
Does the app actually show you where you car is?
Yes it does. I posted a screen shot, but than removed it)))
However, there is interesting thing. Old "BMW Remote" app does not show vehicle position, and throws a flag saying that vehicle is too far, while new "Connected" app shows it just right.
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      12-06-2016, 03:37 PM   #12
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Remote commands and app functions seem to work. But the vehicle status has not been updated since Nov 30. This is for both the Android Remote and Connected app.
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      12-06-2016, 04:05 PM   #13
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Will this app work in canada ??
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      12-07-2016, 05:21 AM   #14
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Quote:
Originally Posted by MochiEater View Post


My BMW Remote app has not been able to connect to the server since Nov 30 (7 days and counting). Is everybody else also experiencing this problem? Is this only in US/Canada or world wide?
It's been working well in the UK for a while - especially since BMW updated it last month.
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      12-07-2016, 01:50 PM   #15
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Seems to be fixed today in DC
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      12-07-2016, 01:53 PM   #16
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Yup, the real time vehicle status update has just returned to normal operation after being down for 8 days.
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      12-07-2016, 02:37 PM   #17
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I'm in CA, mine hasn't updated since Nov 30.
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      12-07-2016, 02:44 PM   #18
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location is not working but the rest of the features are functional. the app itself is fairly weak and almost pointless. i rarely use it and will most likely remove it soon.
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      12-07-2016, 05:34 PM   #19
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Quote:
Originally Posted by madmax2k1 View Post
I'm in CA, mine hasn't updated since Nov 30.
Try shutting down the app and rebooting the phone. Also, you need to drive the car so there is fresh trip efficiency data to upload to the app.
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      12-07-2016, 06:07 PM   #20
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Works for me here in Seattle. Using an iPhone 7....
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      12-07-2016, 07:30 PM   #21
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Working fine for me on iOS with the BMW Connected app. I'm not sure the old "Remote" app is meant to work anymore.

This is the new, supported app - https://itunes.apple.com/us/app/bmw-...087277146?mt=8
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      12-07-2016, 08:00 PM   #22
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No problems in Northern California.
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