Quote:
Originally Posted by 2one8
Following.
I just subscribed to Connected Drive in December. There was no notice about 3G disappearing at all. You'd think a company like BMW would let folks know "Hey, FYI 3G service to your vehicle will be going away soon."
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Well the thing is they're not focused on that. When I made the initial inquiry, they weren't even tracking that 3G is going away as they told me they have not heard anything on the matter. So they're not even looking at it.
Attached are the email I sent with date, and what I received in return. After I made the call, that's when they told me what I said originally on the post.
And lastly, after I called BMW Assist... they asked me to contact BMW Customer Care because that's their department 🤣. Needless to say, I told the guy that I've been sent on a wild goose chase and that's when he patched me over and stayed on the line to explain the information I was seeking. Then, I got the answer 🙄