Personally I enjoy all kinds of feedback. Negative or positive. We are human and we all make errors. I take the feedback and use it as a tool to improve the overall experience. For this pictorial case I got with the shipping team together and we reviewed the front lip hardware so that this does not happen again.
What I don't agree with is the malicious attacks against the staff here. Customers forget that we are a small group of automotive enthusiast and not some giant robotic corporation. Modding is supposed to be enjoyable. We need to get the community feel back and stop the attacks at all levels.
