Wow BMW....not really the way to grow loyalty among your customer base. I am in the same boat with a 2016 X5 that didn't enter service until September 2016, So my 4yr old 40K mile car now has the technology from a car built in the late 1990's / early 2000s; with an unintelligent Navigation system. This was my 1st BMW, and if they cant resolve this will be my last. There are so many more options out there a this price point; one that comes to mind is the 2022 Acura MDX. Check out this video when they compare it to an X5