On 30 March, we had our BMW "Encore" Service visit. After the visit found the following damage to the paint.
Talked to the service advisor about the damage and he said they'll try to fix it and scheduled an appointment for 3 April. An hour before the appointment time, our SA calls saying the body shop is not open due to Good Friday and rescheduled the appointment for a week later.
Went back a week later. Paint guy says it's an easy fix and it'll only take 10 mins. Picture of the "repairs" made by the dealership.
Obviously told the SA the repairs made is not acceptable. He agreed and we made another appointment to get the bumper repainted properly. This morning SA called us, again an hour before our appointment, saying he wants to cancel the appointment. The reason for the cancellation is because a BMW Corporate rep cannot make it to the service appointment. Apparently the SA had some concerns, contacted BMW, and they said they'll send a rep to check the car. Now just playing the waiting game till the dealership calls us.