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I have the same problem in my 2017, have an iPhone X (but will have an 11 pro soon). It's annoying, but it wasn't always like this. It used to play a lot louder. My guess is that a software update either on iDrive or iOS some point in the last year did it...
My bigger annoyance is that Bluetooth connections for me at least can be intermittent. It'll hiccup and then keep playing music. It's not a LTE issue. Plus Bluetooth compresses music quality more which negates having a kickass B&O system. I wish BMW would enable CarPlay via USB like my wife's minivan. Sound quality is MUCH better via USB.
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2017 X5M, Donnington Grey, Aragon Brown
Eisenmann Pro, Dinan Intake, BM3 Stage 1, XHP Stage 3
21" Vossen VFS-1 on Michelin PSS
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