[zltm089]

You no longer need to get your car serviced at a BMW dealership!!! CONFIRMED.

As long as you use a VAT registered garage and oem parts!



Now I need to start looking for a cheap way to source oem parts and indy!...

[zltm089]

Thank you for telephone call.



I can confirm further to our telephone conversation that servicing can be done outside of the BMW network at any VAT registered garage using genuine BMW parts and the correct grade of oil.



This information is not currently listed in our policy booklets but will be available in the future.





Kind Regards



xxxxxxx

BMW Insured Warranty Services Co-ordinator

BMW Insured Warranty Services



Tel: 0871 200 0199

Fax: 020 8603 0222

************************************************** ********************

DISCLAIMER
Any opinions expressed in this email are those of the individual and not necessarily of Mondial Assistance (UK) Ltd. This email and any files transmitted with it, including replies and forwarded copies (which may contain alterations) subsequently transmitted from the Company, are confidential and solely for the use of the intended recipient. If you are not the intended recipient or the person responsible for delivering to the intended recipient, be advised that you have received this email in error and that any use is strictly prohibited.

If you have received this email in error please notify the sender immediately and include a copy of this message. Please then delete this email and destroy any copies of it. Thank you.

Please note that we reserve the right to monitor and read any emails sent and received by the Company under the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000.

Mondial Assistance (UK) Limited Registered in England no. 1710361 Mondial House, 102 George Street, Croydon CR9 6HD, is authorised and regulated by the Financial Services Authority for insurance mediation on non-investment insurance contracts.

[creepy coupe]

Should that read. "You no longer NEED" If so, it's been like that for years.

[zltm089]

amended!...

[zltm089]

what do you mean its been like that for years????...as far as i'm aware, to keep the bmw warranty (previously), you had to use bmw dealerships only....

[wallsmk2]

this is the out of manufacturers warranty, BMW Insured Warranty we're talking about?

[The_Bear_Yid]

I thought this was already the case?

But thanks for confirming.

[zltm089]

Originally Posted by wallsmk2

this is the out of manufacturers warranty, BMW Insured Warranty we're talking about?

yes!

[wallsmk2]

oh, well that's peachy then

[Hotcoupe]

Originally Posted by zltm089

BMW Insured Warranty Services Co-ordinator

BMW Insured Warranty Services



Tel: 0871 200 0199

Fax: 020 8603 0222

************************************************** ********************

DISCLAIMER
Any opinions expressed in this email are those of the individual and not necessarily of Mondial Assistance (UK) Ltd. This email and any files transmitted with it, including replies and forwarded copies (which may contain alterations) subsequently transmitted from the Company, are confidential and solely for the use of the intended recipient. If you are not the intended recipient or the person responsible for delivering to the intended recipient, be advised that you have received this email in error and that any use is strictly prohibited.

If you have received this email in error please notify the sender immediately and include a copy of this message. Please then delete this email and destroy any copies of it. Thank you.

Please note that we reserve the right to monitor and read any emails sent and received by the Company under the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000.

Mondial Assistance (UK) Limited Registered in England no. 1710361 Mondial House, 102 George Street, Croydon CR9 6HD, is authorised and regulated by the Financial Services Authority for insurance mediation on non-investment insurance contracts.

That's a result Kev,thanks for that.

A positive change,very much for the better

[creepy coupe]

Originally Posted by zltm089

what do you mean its been like that for years????...as far as i'm aware, to keep the bmw warranty (previously), you had to use bmw dealerships only....

Dealer v Non-Dealer Servicing
Independent servicing chains regularly advertise that they can perform log book servicing that wont affect a vehicles new car warranty. But vehicle manufacturers and new car dealers would like everyone to believe that only an authorised dealer can service your new car properly. So what is the truth?

Here are the facts.

The Trade Practices Act prevents the practice of exclusive dealing by attaching conditions to the sale of goods that restrict the buyers freedom of choice to deal with whom or in what they choose.

Essentially this means that a vehicle manufacturer cannot specify that you must have your car serviced by a particular dealer or group of dealers as part of the warranty conditions.

Nor can a manufacturer void a warranty simply because a vehicle owner has chosen to have a vehicle serviced outside the dealer network.

A vehicle manufacturer can however refuse a warranty claim where there is evidence of lack of maintenance, inappropriate work practices or where a non-genuine replacement part has failed or caused other damage.

[wallsmk2]

^ this is not though, the manufacturer setting the rules, it's mondial who provide the insurance/warranty for the bmw extended warranty. So this is all new and improved unless I am mistaken.

[Guvernator]

Yes the original new car warranty is provided by BMW who never place any restrictions. Any extended warranty outside of the 3 year period, even on cars bought from within the BMW dealer network were provided by Mondial who always stipulated that servicing needed to be carried out by BMW main dealers.

This was one of my biggest sticking points about renewing the warranty. Now that they have changed this, I will definately be extending my warranty for the best of both worlds. Peace of mind of the warranty from any big bits going wrong plus cheaper and more importantly better, more knowlegeable servicing from an indie you can trust.

[Ant Man]

Originally Posted by zltm089

You no longer need to get your car serviced at a BMW dealership!!! CONFIRMED.

As long as you use a VAT registered garage and oem parts!



Now I need to start looking for a cheap way to source oem parts and indy!...

I'm assuming this is with regards to the 3yrs manufacturer's warranty from new? It has been the case for a while as was covered under the block excemptions rules, years back.

If you are referring to the extended warranty - then I'll be very surprised if the terms are changing.

[Cyprio]

it's the 'out of manufacturers warranty'. I called bmw-uk a couple of weeks ago and they told me the same as the op.

[Hotcoupe]

It seems crystal clear to me,the email Kev received and copied at the top of the thread was signed by someone who's role is:

BMW Insured Warranty Services Co-ordinator

BMW Insured Warranty Services

The disclaimer at the bottom of the email also makes it clear that the email originated from Mondial Assistance (UK) Ltd

[zltm089]

Originally Posted by Hotcoupe

It seems crystal clear to me,the email Kev received and copied at the top of the thread was signed by someone who's role is:

BMW Insured Warranty Services Co-ordinator

BMW Insured Warranty Services

The disclaimer at the bottom of the email also makes it clear that the email originated from Mondial Assistance (UK) Ltd

Ian....


to the others,