'Nice QC on my 4K set of winters'

DgjoX6M2016 · 11-18-2018, 10:20 AM

This is the kind of stuff that really damages my brand loyalty.

Brand new. $4K set of winters I just purchased. Completely defective tire included at no extra charge.

Nice job BMW. Now I have to second guess everything I buy or have done.

I will be going into Facebook for BMW N.A. and let them know my thoughts. Perhaps they will help expedite a replacement in advance of the snow coming Tues.

DgjoX6M2016 · 11-18-2018, 10:22 AM

Pics

iconoclast · 11-18-2018, 11:13 AM

Geez Louise; you didn't notice it before installing? Contact the vendor or dealer you purchased through first.

Kief · 11-18-2018, 11:28 AM

Looks to be a defective belt?
You'll have to deal with Pirelli directly, not BMW.

DgjoX6M2016 · 11-18-2018, 11:54 AM

These were part of my CPO purchase. BMW best simply swap that tire out and they can deal with Pirelli. I unwrapped these from the factory packaging and put them straight on car. We'll find out tomorrow.

GXTCHA · 11-18-2018, 06:07 PM

Quote:

Originally Posted by iconoclast

Geez Louise; you didn't notice it before installing? Contact the vendor or dealer you purchased through first.

Very much this. I'd be pissed too but just call them or drop in and tell them to fix it.

When I bought my winter set last week I picked them up, they were bagged and because I was in a rush, didn't check them myself. Got home and they gave me three rear tires and one front... so I didn't mount them.

I emailed my sales guy and SA, asked for it to be fixed ASAP. They had a driver bring me the new wheel and take back the old one a day later. Not a big deal but definitely an inconvenience.

If your dealer isn't willing to help, call BMW NA but if you're just ripping pissed, call your Sales guy or SA to handle it. It shouldn't be a big deal to have it swapped.

P1 · 11-18-2018, 07:47 PM

Am I blind or am I completely missing it?

ajgraham · 11-18-2018, 09:16 PM

If BMW never fitted them, and they were still in packaging, how is it there fault? There's no way they'd know a belt is gone until it's inflated.

Be annoyed at Pirelli, not your dealer.

DgjoX6M2016 · 11-18-2018, 09:19 PM

Follow the tire circumference....it's a softball size bulge in tread.

I don't expect any hassle. Simply shouldn't happen.

DgjoX6M2016 · 11-20-2018, 07:20 PM

Kudos to my dealership who turned my defective tire replacement around in one day. Problem resolved just in time for 10 degree weather.

11-18-2018, 10:20 AM	#1
DgjoX6M2016 F86, G05, E91 455 Rep 778 Posts Drives: F86 X6M Join Date: Oct 2018 Location: CT iTrader: (0)	'Nice QC on my 4K set of winters' This is the kind of stuff that really damages my brand loyalty. Brand new. $4K set of winters I just purchased. Completely defective tire included at no extra charge. Nice job BMW. Now I have to second guess everything I buy or have done. I will be going into Facebook for BMW N.A. and let them know my thoughts. Perhaps they will help expedite a replacement in advance of the snow coming Tues.
	Appreciate 0 Tweet Quote

11-18-2018, 10:22 AM	#2
DgjoX6M2016 F86, G05, E91 455 Rep 778 Posts Drives: F86 X6M Join Date: Oct 2018 Location: CT iTrader: (0)	Pics Attached Images
	Appreciate 0 Quote

11-18-2018, 11:13 AM	#3
iconoclast Self-Deprecating Narcissist 7266 Rep 6,561 Posts Drives: Audi BMW Ferrari LR MB Join Date: Jan 2014 Location: In, Out & Around... iTrader: (1)	Geez Louise; you didn't notice it before installing? Contact the vendor or dealer you purchased through first. __________________ http://www.instagram.com/_.iconoclast/
	Appreciate 0 Quote

11-18-2018, 11:28 AM	#4
Kief Major General 4440 Rep 5,733 Posts Drives: '24 iX50; '23 i4 M50 Join Date: Dec 2009 Location: Vereinigte Staaten von Amerika iTrader: (26)	Looks to be a defective belt? You'll have to deal with Pirelli directly, not BMW. __________________ __________________ '24-I20 iX 50; '23-G26 i4 M50; '22-G82 M4Cx;20-G05 M50i; '20-F82 M4CS; '18-F80 M3CS; '18-F80 M3CS; '18-F85 X5M; '18-G01 X3M40i; '18-F80 M3ZCP; '17-F80 M3ZCP; '15-F15 X5; '15-F82 M4; '12-E92 335is; '11-E70 X5d; '11-E89 Z435is;'09-E89 Z435i; '08-E92 335i; '06-E90 330i; '05-E83 X3; '04-E83 X3; '03-E46 325Ci* *retired
	Appreciate 0 Quote

11-18-2018, 11:54 AM	#5
DgjoX6M2016 F86, G05, E91 455 Rep 778 Posts Drives: F86 X6M Join Date: Oct 2018 Location: CT iTrader: (0)	These were part of my CPO purchase. BMW best simply swap that tire out and they can deal with Pirelli. I unwrapped these from the factory packaging and put them straight on car. We'll find out tomorrow.
	Appreciate 0 Quote

		BMW X5 and X6 Forum (F15/F16) > BMW X5 (F15) and BMW X6 (F16) Forum > BMW X5M (F85) and X6M (F86) Forum
'Nice QC on my 4K set of winters'

11-18-2018, 07:47 PM	#7
P1 Lieutenant General 11572 Rep 11,136 Posts Drives: 2004 3/4 ton Duramax Join Date: Aug 2007 Location: United States iTrader: (1)	Am I blind or am I completely missing it?
	Appreciate 0 Quote

11-18-2018, 09:16 PM	#8
ajgraham Private 23 Rep 62 Posts Drives: Nada Join Date: Jul 2018 Location: Houston, TX iTrader: (0)	If BMW never fitted them, and they were still in packaging, how is it there fault? There's no way they'd know a belt is gone until it's inflated. Be annoyed at Pirelli, not your dealer.
	Appreciate 0 Quote

11-18-2018, 09:19 PM	#9
DgjoX6M2016 F86, G05, E91 455 Rep 778 Posts Drives: F86 X6M Join Date: Oct 2018 Location: CT iTrader: (0)	Follow the tire circumference....it's a softball size bulge in tread. I don't expect any hassle. Simply shouldn't happen. Attached Images
	Appreciate 0 Quote

11-20-2018, 07:20 PM	#10
DgjoX6M2016 F86, G05, E91 455 Rep 778 Posts Drives: F86 X6M Join Date: Oct 2018 Location: CT iTrader: (0)	Kudos to my dealership who turned my defective tire replacement around in one day. Problem resolved just in time for 10 degree weather.
	Appreciate 0 Quote