07-29-2020, 03:15 PM | #1 |
Lieutenant
285
Rep 545
Posts
Drives: 2014 X5 35d, 2008 Lexus IS-F
Join Date: Mar 2020
Location: Florida
|
For everyone's situational awareness,
I EMAILED: Customer Relations & Services -GOT FORWARDED TO: BMW Assist Customer Care -GOT FURTHER FORWARDED TO: BMW Customer Care I was inquiring about if BMW had a plan for the AT&T 3G shutdown for our vehicles with non 4G service scheduled to happen in 2022. What I was told (after waiting for a while, while they researched the info) is that BMW has not discussed this and they are not aware of anyone losing Connected Drive services for the year 2022. However, they did tell me that if this is going to happen that they will send a letter to all the owners of 3G vehicles prior to the 3G shutdown and give them 1 year to do the retrofit to 4G or newer technology. Anyone that does not do it would have to come out of pocket after the retrofit period ends. I was also assured that BMW will not leave us 3G cars hanging on this shutdown similar to how they provided a retrofit period for their 2G serviced vehicles. I know that most of us knew this was BMWs most likely course of action but I am just surprised that this has not hit their radar. This tells me that not many people or even maybe no one has inquired BMW about this. So for all you 3G vehicle owners, maybe you'd want to write a quick email to BMW so that we can get this concern on their radar. It's coming and there is no reason they cannot update our systems sooner than later if we get enough people to show a concern about it 🤷🏽 Just wanted to share this bit of information. |
07-29-2020, 06:22 PM | #2 |
Lieutenant
144
Rep 439
Posts
Drives: 07 E92 335 / 17 F16 X6 35i
Join Date: Jun 2015
Location: ROCHESTER NY
|
How do we know if the car has 3G vs 4G?
|
Appreciate
0
|
07-29-2020, 07:31 PM | #3 |
Lieutenant
285
Rep 545
Posts
Drives: 2014 X5 35d, 2008 Lexus IS-F
Join Date: Mar 2020
Location: Florida
|
Go to your BMW ONLINE, and pay attention up top where you'll see the globe.. it'll show 3G... if so then you have 3G.
Last edited by XxBBVTMxX; 07-29-2020 at 07:37 PM.. |
Appreciate
0
|
07-30-2020, 01:03 PM | #4 |
Second Lieutenant
110
Rep 247
Posts |
Thanks. I'll send out an email. AT&T has started repurposing some 3G, so I feel that we're going to start feeling the lack of 3G before February 2022.
I might hold off a bit on an upgrade though. I'm sure they can use the current 4g combox, but maybe they'll have a 5g or 5g IOT combox at that point and the reduced latency and better reception would be nice. One can dream, lol. I think nearly all 2014-2016 X5/X6 with idrive4 are 3G. |
Appreciate
1
XxBBVTMxX284.50 |
02-08-2021, 01:37 PM | #5 |
New Member
2
Rep 10
Posts |
Anyone get an update on this? I like the RTTI and was not able to renew this year. When I called connected services, they said I would have to talk to a dealership.
|
Appreciate
0
|
02-08-2021, 06:35 PM | #6 | |
Lieutenant
285
Rep 545
Posts
Drives: 2014 X5 35d, 2008 Lexus IS-F
Join Date: Mar 2020
Location: Florida
|
Quote:
https://www.att.com/support/article/wireless/KM1324171/ |
|
Appreciate
0
|
02-10-2021, 08:23 AM | #7 |
Captain
1817
Rep 611
Posts |
Following.
I just subscribed to Connected Drive in December. There was no notice about 3G disappearing at all. You'd think a company like BMW would let folks know "Hey, FYI 3G service to your vehicle will be going away soon." |
Appreciate
0
|
02-10-2021, 09:27 AM | #8 | |
Lieutenant
285
Rep 545
Posts
Drives: 2014 X5 35d, 2008 Lexus IS-F
Join Date: Mar 2020
Location: Florida
|
Quote:
Attached are the email I sent with date, and what I received in return. After I made the call, that's when they told me what I said originally on the post. And lastly, after I called BMW Assist... they asked me to contact BMW Customer Care because that's their department 🤣. Needless to say, I told the guy that I've been sent on a wild goose chase and that's when he patched me over and stayed on the line to explain the information I was seeking. Then, I got the answer 🙄 |
|
Appreciate
0
|
02-10-2021, 04:13 PM | #10 |
Lieutenant
279
Rep 592
Posts |
This is what they told me.....
Dear Customer, Thank you for contacting BMW Assist Customer Care. ************************************************** ******************************* Unfortunately, you can no longer renew ConnectedDrive/BMW Assist services as of 2/1/2021. Unfortunately, your vehicle cannot be retrofitted either in order to receive technology that allows for ConnectedDrive services We sincerely apologize that we are unable to continue to offer those services to you in your current BMW. If you have any further questions or feedback, please contact BMW Customer Relations at 1-800-831-1117. |
Appreciate
1
SupersixM201.50 |
02-10-2021, 04:43 PM | #11 |
Lieutenant
285
Rep 545
Posts
Drives: 2014 X5 35d, 2008 Lexus IS-F
Join Date: Mar 2020
Location: Florida
|
Hum. I don't know what to tell you. It wouldn't surprise me, this is how they save money.
My services are active until 2024. And if they upgraded 2G people to 3G, I don't see why they wouldn't do it for the rest. Guess we'll have to wait and see. Power in numbers though... |
Appreciate
0
|
02-10-2021, 04:45 PM | #12 |
Lieutenant
285
Rep 545
Posts
Drives: 2014 X5 35d, 2008 Lexus IS-F
Join Date: Mar 2020
Location: Florida
|
|
Appreciate
0
|
02-11-2021, 12:46 AM | #13 |
Major
590
Rep 1,261
Posts |
NBT Evo is 4G, so you would need the NBT Evo unit, screen, controller and ATM module.
I hardly doubt it that BMW will retrofit all these... FIY, in Europe, all the CIC equipped cars (CIC was used before NBT) have been rendered obsolete by BMW many years ago in terms of communications to the BMW servers. |
Appreciate
0
|
02-11-2021, 08:18 AM | #14 | |
Second Lieutenant
110
Rep 247
Posts |
Quote:
|
|
Appreciate
0
|
02-11-2021, 09:47 AM | #15 | ||
Lieutenant
285
Rep 545
Posts
Drives: 2014 X5 35d, 2008 Lexus IS-F
Join Date: Mar 2020
Location: Florida
|
Quote:
Anyone on here got this done who can chime in? You might be right that it might involve more. But I do believe it is ridiculous for us 2k owners, that BMW sold you something that would be obsolete in less than 10 years 😅. I do hope this is hitting their radar and they are coming up with solutions for its customers 🤷🏽 |
||
Appreciate
0
|
02-11-2021, 11:34 AM | #16 | |
Major
590
Rep 1,261
Posts |
Quote:
While you can replace TCU with ATM, this is not an official retrofit and I would bet BMW will never do it. There a millions pf BMWs built in 2013 that lost all communication as they were 2G, and BMW doesn't care about it. |
|
Appreciate
0
|
02-12-2021, 02:09 PM | #17 |
Private
13
Rep 58
Posts
Drives: 2014 X5 xDrive 35i
Join Date: Jul 2013
Location: Athens, TN
|
Came here to post this but looks like it has already been posted. It's a shame because on my X1 without nav they upgraded but my X5 they say they can't. 🤷
|
Appreciate
0
|
02-13-2021, 04:43 AM | #19 |
Enlisted Member
62
Rep 30
Posts |
I was under the belief that 2G will still be operational, at least in Europe, and that the cars will revert to 2G, albeit much slower, communication once lights are out for 3G?
|
Appreciate
0
|
02-13-2021, 06:12 AM | #20 | |
Lieutenant
285
Rep 545
Posts
Drives: 2014 X5 35d, 2008 Lexus IS-F
Join Date: Mar 2020
Location: Florida
|
Quote:
In the US, there is no 2G... and soon, no 3G. |
|
Appreciate
0
|
02-19-2021, 09:15 PM | #21 |
First Lieutenant
121
Rep 359
Posts |
Noticed today connected drive services and rtti stopped in my wife's x5, we did renew subscription less than 1year ago and i'm suspecting no partial refund for partial service either. How lame of BMW.
|
Appreciate
0
|
02-20-2021, 04:07 PM | #22 |
Captain
211
Rep 626
Posts
Drives: X5 F15 M package
Join Date: Aug 2018
Location: NY
|
Install a carplay box. You ll get all the services you need through your phone and carplay (or android play)
|
Appreciate
0
|
Post Reply |
Bookmarks |
Thread Tools | Search this Thread |
|
|