Drivers side seat Leather cracking - Warranty claim?

[perry8912]

I think it’s pretty normal. My car has nappa leather package, and the front driver seat cracked as well.
But I belive if you do not get knife and wear regular clothes, then the leather will last forever. But you do need to oil it regularly.

[CeeTeeX5]

Originally Posted by SC335

Wanted to add a photo for reference for the member community. Here is a photo of my driver seat. Not sure how to label them, whether they be tears, splits, cracks in BMW definitive terms, but you can see there are 3 areas of the leather. Background: Recently purchased my vehicle via CPO from Perillo BMW. Did not notice the seat until I brought the vehicle home. Took it to my look dealer, but I was denied coverage for warranty replacement by BMWNA. I called Perillo and the sales manager stated that they would take care of having the leather corrected, but certainly not replaced. Your thoughts as to how to label leather issue???

Thanks for the pic! How many miles were on it when you purchased?

[SC335]

Originally Posted by Hashtag

My CPO had cracking just like that. I had to complain to the service manager and shop foreman before they replaced it under warranty. They tried to correct it first, which didn't do much.

Originally Posted by flyingspanner

Hi All - forgot to post, new seat base fitt d under warranty ��

Originally Posted by artem123

My was not "fixed", they replaced it with a brand new sit cover. Car was still under 4/ 50.000 miles original warranty

Originally Posted by teodorjelev

I change the leather of the front seats for the second time under warranty!

Do any of you have pictures of your issues prior to being replaced under warranty? Would greatly appreciate it.

[SC335]

Originally Posted by CeeTeeX5

Thanks for the pic! How many miles were on it when you purchased?

47K

[vympel777]

Mine is fine 15 51k miles. What's your weight brother? Wide ass would always do this weird stuff. That's why no fat chicks get in my car. Warranty should cover it. I would go back and press that manager again.

[SC335]

Originally Posted by vympel777

Mine is fine 15 51k miles. What's your weight brother? Wide ass would always do this weird stuff. That's why no fat chicks get in my car. Warranty should cover it. I would go back and press that manager again.

6' at 205. So I'd like to think Im not a wide load. BMWNA denied it.

I have heard that M3/M4 seats would fit and have seen some for sale, but every time I ask them to verify, I never hear back from them.

[whitebeast1]

Anybody who was able to get replaced under warranty did they replace just the bottom piece or the back too? I'm just wondering how it will match having a new bottom for drivers side when the back or passengers side is old.

[Hashtag]

They replaced only the bottom piece for me and it matched up fine. My interior is black though.

[Florida-X3]

You do realize the part your butt and back touch are leather, the rest is synthetic, hence "Leather seating surfaces" distinction most cars have these days. My guess Bentley and a few others are 100% leather still.

Update: Just went to BMW's site, this is their distinction wording, "Selected material is on all seating surfaces; other components may be Leather or SensaTec", my guess is they define seating surfaces as the area's your body touches while in a normal, seated driving position.

[Maverik259]

Originally Posted by Florida-X5

You do realize the part your butt and back touch are leather, the rest is synthetic, hence "Leather seating surfaces" distinction most cars have these days. My guess Bentley and a few others are 100% leather still.

Update: Just went to BMW's site, this is their distinction wording, "Selected material is on all seating surfaces; other components may be Leather or SensaTec", my guess is they define seating surfaces as the area's your body touches while in a normal, seated driving position.

Cool

[CatalinP]

Originally Posted by whitebeast1

Anybody who was able to get replaced under warranty did they replace just the bottom piece or the back too? I'm just wondering how it will match having a new bottom for drivers side when the back or passengers side is old.

So then they should replace all the seats, in order not to have a brand new seat and the rest worn out.

[Florida-X3]

Originally Posted by CatalinP

So then they should replace all the seats, in order not to have a brand new seat and the rest worn out.

Good luck with that

[alphaod]

My front passenger seat the stitchings came undone and the cover was replaced under warranty.

[CatalinP]

Originally Posted by Florida-X5

Good luck with that

It's obvious they won't replace anything else than the affected parts...

[ynottony]

Originally Posted by Maverik259

Took mine to dealer here in us and would not replace under warranty stating it's natural for the seats to do this. They offered to have a leather guy redye it who recommended not doing it in the end cuz it would look worse over time. Anyone else in the US have theirs replaced. Would love to have a precedence to take back to my service manager as he's the one that turned it down and now I'm out of warranty as of last month.

Which dealer in VA did you try to have them replace it?

[whitebeast1]

I took mine to 1 dealer in Pittsburgh and they said it’s common considered normal wear and tear. Went to another dealer and they said they would submit to BMW and see what happens. They replaced the cover today.

[Florida-X3]

Originally Posted by CatalinP

It's obvious they won't replace anything else than the affected parts...

Since you didn't use a question mark in your prior statement, it appeared that it was your opinion the whole seat should be replaced.

[Maverik259]

Originally Posted by ynottony

Which dealer in VA did you try to have them replace it?

Down in Va Beach

[23109VC]

Originally Posted by Maverik259

Down in Va Beach

I just bought a 2016 CPO X5 and just discovered the exact same type of cracks you've all been describing on my cars driver-side seat. It's down on the left-hand side above the controls just as you have indicated.

My car has 49,000 miles and change it's going to hit the 50,000 mile mark very soon if I didn't get my car into the dealership before the manufacturer warranty expires would something like this still be covered under the CPO warranty or would I be out of luck and I need to take care of this immediately with the dealer in order to have any chance of them taking care of it under warranty??

[turboawd]

I would go now. Bmw is probably far less likely to help under the cpo warranty.

[Maverik259]

Originally Posted by 23109VC

I just bought a 2016 CPO X5 and just discovered the exact same type of cracks you've all been describing on my cars driver-side seat. It's down on the left-hand side above the controls just as you have indicated.

My car has 49,000 miles and change it's going to hit the 50,000 mile mark very soon if I didn't get my car into the dealership before the manufacturer warranty expires would something like this still be covered under the CPO warranty or would I be out of luck and I need to take care of this immediately with the dealer in order to have any chance of them taking care of it under warranty??

I never got them replaced. Even at 30k miles they said it was normal wear and tear.

[23109VC]

Originally Posted by Maverik259

I never got them replaced. Even at 30k miles they said it was normal wear and tear.

Took it in today... the car had a few other interior issues - a missing chrome trim piece in one of the AC vents and the parking brake button was cracked. Dealer will tell
Me next week what they will do about leather issue. I'm hoping if they won't replace the will at least offer to repair. They have a leather repair guy who is looking at it and some other defect on the door liner as welL

Keep your fingers crossed