Drivers side seat Leather cracking - Warranty claim?

turboawd · 11-11-2018, 01:11 AM

Quote:

Originally Posted by 23109VC

Took it in today... the car had a few other interior issues - a missing chrome trim piece in one of the AC vents and the parking brake button was cracked. Dealer will tell
Me next week what they will do about leather issue. I'm hoping if they won't replace the will at least offer to repair. They have a leather repair guy who is looking at it and some other defect on the door liner as welL

Keep your fingers crossed

Can't really repair the crack.
It's a bit of work, but you could swap seat covers with the passenger side. Then the crack will be on inner side of passenger seat and won't be visible.

weareweird69 · 11-11-2018, 08:50 AM

FWIW. On any seat that I have torn apart that was "leather" in a few different brands, and even katzkin brand seat upholstery.

The ONLY parts that are leather, are the seat surfaces, so, the place where your back rests, and where your butt sits. All of the other parts are vinyl. We are going to be taking our seat apart to repair a heating element so when I do that, I will try and see what the seats are made of.

Maverik259 · 11-12-2018, 08:44 AM

Quote:

Originally Posted by weareweird69

FWIW. On any seat that I have torn apart that was "leather" in a few different brands, and even katzkin brand seat upholstery.

The ONLY parts that are leather, are the seat surfaces, so, the place where your back rests, and where your butt sits. All of the other parts are vinyl. We are going to be taking our seat apart to repair a heating element so when I do that, I will try and see what the seats are made of.

The sides are vinyl. That's why they tear and separate. Which leather doesn't do. Leather will crack but it shouldn't delaminate.

rok2774 · 11-16-2018, 06:08 AM

Hi all, wanted to reply to this thread as I just had this same issue fixed under the factory warranty. The driver's side seat was cracked horribly from the previous owner. Dealer replaced both the leather and underlying cushioning to make it look brand new again.

Here are before and after pics:

whiteX5_F15 · 11-16-2018, 02:28 PM

FYI I also just got my X5 back from the dealership. They replaced the leather seat under warranty. Same issue as you. Cracking on the drivers seat just above the controls.

turboawd · 11-16-2018, 02:35 PM

I wonder if the replacement covers are still vinyl on the side.

alphaod · 11-16-2018, 08:47 PM

Quote:

Originally Posted by turboawd

I wonder if the replacement covers are still vinyl on the side.

For some reason mine doesn't feel like it's vinyl…

23109VC · 11-28-2018, 10:56 PM

Dealer replaced mine under warranty!! Thanks guys!

pawaria · 02-01-2019, 03:56 PM

Hi Guys,

I started notice that left side of driver seat have started to crack for my 2014 X3. I've 7yr/100k km extended warranty on it.

Has anybody got their seat replaced under extended warranty? What are the chance the dealer will replace it for me? I'm taking it to dealership on Monday.

Thanks

daytonaviolet · 02-01-2019, 06:06 PM

bring it the dealer and file a claim

Quote:

Originally Posted by pawaria

Hi Guys,

I started notice that left side of driver seat have started to crack for my 2014 X3. I've 7yr/100k km extended warranty on it.

Has anybody got their seat replaced under extended warranty? What are the chance the dealer will replace it for me? I'm taking it to dealership on Monday.

Thanks

Doub1e_R · 05-05-2019, 09:31 AM

Recently purchased a used 2016 x5 from a different dealer. When we got home we noticed that the driver seat leather was cracking next to control panel. Car is still under factory warranty, made appointment with BMW and they took care of it and replaced the leather. First time owning a BMW and can't say enough about our service advisor as he took care of us.

LocksmithNick · 05-05-2019, 10:01 AM

Mine is a 15 CPO and doing the same. Am I still able to claim this under CPO or no? My driver seat is doing it as well.

Maverik259 · 05-05-2019, 10:12 AM

Quote:

Originally Posted by LocksmithNick

Mine is a 15 CPO and doing the same. Am I still able to claim this under CPO or no? My driver seat is doing it as well.

Depends on the dealer. Mine wouldn't touch it. They had it reconditioned for free and offered to "redye" which I declined at the retailers recommendation.

Said it's normal wear and tear. At 20k miles. I laughed at them. But they did replace both front door panels because of a small imperfection in the leather on the arm rest area which I was surprised about.

kydiesel35 · 05-07-2019, 04:52 PM

I took mine in a couple months back and the dealership did NOT cover under bumper to bumper warranty.

They said even with 26k miles it was still normal wear and tear which is simply not true. I called BMW NA about this issue and they told me that they rely on dealers 100% to diagnose for warranty work and if I wasn't satisfied with their diagnosis to drive to another BMW dealership.

The dealerships response was that they can't take a risk on jobs they don't think BMW will reimburse them for. Why so complicated?

turboawd · 05-07-2019, 04:58 PM

Quote:

Originally Posted by kydiesel35

I took mine in a couple months back and the dealership did NOT cover under bumper to bumper warranty.

They said even with 26k miles it was still normal wear and tear which is simply not true. I called BMW NA about this issue and they told me that they rely on dealers 100% to diagnose for warranty work and if I wasn't satisfied with their diagnosis to drive to another BMW dealership.

The dealerships response was that they can't take a risk on jobs they don't think BMW will reimburse them for. Why so complicated?

You try another dealer?

kydiesel35 · 05-07-2019, 05:04 PM

Quote:

Originally Posted by turboawd

You try another dealer?

Not yet but that's the plan before my warranty expires in October. Will update then!

alphaod · 05-07-2019, 05:13 PM

I see a lot these. I’m wondering do you guys have regular seats or the comfort seats.

I have comfort seats every way I flex it the sides feel like real leather. They are wrinkled but not cracked.

chanst3r · 05-07-2019, 05:23 PM

I think it depends on the dealer and your service advisor. The dealer where I bought my CPO from said they can't do anything about it but this was after I had them fix issues with the car with them. I was just happy they fixed that. I went to another dealer closest to my home, they also said no. Then I started going to another dealer where I got my MPPK and MPE installed and they said sure without question. It just depends on your service advisor I guess.

turboawd · 05-07-2019, 06:05 PM

I'd like to know who made the decision to save a dollar or two and putting vinyl on the side of the seat cushions.

kydiesel35 · 05-07-2019, 06:42 PM

Quote:

Originally Posted by alphaod

I see a lot these. I'm wondering do you guys have regular seats or the comfort seats.

I have comfort seats every way I flex it the sides feel like real leather. They are wrinkled but not cracked.

I have just the regular seats. I believe the comfort seats aren't having this issue since they used leather instead of vinyl.

Doub1e_R · 05-07-2019, 07:10 PM

Quote:

Originally Posted by kydiesel35

Quote:

Originally Posted by turboawd

You try another dealer?

Not yet but that's the plan before my warranty expires in October. Will update then!

This is how mine looked. I guess I got lucky with my service advisor. I say try another dealer.

TDOT_X5 · 05-12-2019, 05:57 PM

Do you guys think this would be covered under warranty?

2017 X5

11-11-2018, 08:50 AM	#46
weareweird69 First Lieutenant 88 Rep 366 Posts Drives: 2014 X5 35d Join Date: Nov 2012 Location: PA iTrader: (5)	FWIW. On any seat that I have torn apart that was "leather" in a few different brands, and even katzkin brand seat upholstery. The ONLY parts that are leather, are the seat surfaces, so, the place where your back rests, and where your butt sits. All of the other parts are vinyl. We are going to be taking our seat apart to repair a heating element so when I do that, I will try and see what the seats are made of. __________________ 2014 X5 35d X-drive. Space Gray Metallic. Mocha Dakota Leather.
	Appreciate 0 Quote

11-16-2018, 06:08 AM	#48
rok2774 Private First Class 36 Rep 108 Posts Drives: X5 Join Date: Aug 2014 Location: NE iTrader: (0)	Hi all, wanted to reply to this thread as I just had this same issue fixed under the factory warranty. The driver's side seat was cracked horribly from the previous owner. Dealer replaced both the leather and underlying cushioning to make it look brand new again. Here are before and after pics: Attached Images
	Appreciate 1 BimmerTy192.50 Quote

11-16-2018, 02:28 PM	#49
whiteX5_F15 Registered 3 Rep 4 Posts Drives: 2015 X5 F15 Join Date: Oct 2018 Location: GA iTrader: (0)	FYI I also just got my X5 back from the dealership. They replaced the leather seat under warranty. Same issue as you. Cracking on the drivers seat just above the controls.
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11-16-2018, 02:35 PM	#50
turboawd Banned 1636 Rep 2,995 Posts Drives: 2015 X5 35i Join Date: May 2015 Location: United States iTrader: (0)	I wonder if the replacement covers are still vinyl on the side.
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11-28-2018, 10:56 PM	#52
23109VC Captain 449 Rep 675 Posts Drives: 2016 X5 Join Date: Nov 2018 Location: SoCal iTrader: (0) Garage List 2018 BMW M550i [7.90] 2009 Acura TL SH-AWD [0.00] 2021 Porsche Cayenn ... [10.00]	Dealer replaced mine under warranty!! Thanks guys! __________________ Sean 2016 X5 sDrive 35i 2018 M550i
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Drivers side seat Leather cracking - Warranty claim?

02-01-2019, 03:56 PM	#53
pawaria Registered 2 Rep 3 Posts Drives: 2014 BMW X3 Join Date: Feb 2018 Location: Canada iTrader: (0)	Driver seat cracking - extended warranty Hi Guys, I started notice that left side of driver seat have started to crack for my 2014 X3. I've 7yr/100k km extended warranty on it. Has anybody got their seat replaced under extended warranty? What are the chance the dealer will replace it for me? I'm taking it to dealership on Monday. Thanks
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05-05-2019, 09:31 AM	#55
Doub1e_R New Member 0 Rep 6 Posts Drives: '16 F15 X5 Join Date: Apr 2019 Location: Bay Area iTrader: (0)	Recently purchased a used 2016 x5 from a different dealer. When we got home we noticed that the driver seat leather was cracking next to control panel. Car is still under factory warranty, made appointment with BMW and they took care of it and replaced the leather. First time owning a BMW and can't say enough about our service advisor as he took care of us.
	Appreciate 0 Quote

05-05-2019, 10:01 AM	#56
LocksmithNick Captain 1142 Rep 714 Posts Drives: BMW X5 M Sport - G05 Join Date: Oct 2017 Location: Myrtle Beach, SC iTrader: (0) Garage List 2014 BMW X5 M Sport [0.00]	Mine is a 15 CPO and doing the same. Am I still able to claim this under CPO or no? My driver seat is doing it as well.
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05-07-2019, 04:52 PM	#58
kydiesel35 Lieutenant 166 Rep 460 Posts Drives: 2016 X5 35d Join Date: Jun 2015 Location: KY iTrader: (0) Garage List 2011 BMW 335d [0.00]	I took mine in a couple months back and the dealership did NOT cover under bumper to bumper warranty. They said even with 26k miles it was still normal wear and tear which is simply not true. I called BMW NA about this issue and they told me that they rely on dealers 100% to diagnose for warranty work and if I wasn't satisfied with their diagnosis to drive to another BMW dealership. The dealerships response was that they can't take a risk on jobs they don't think BMW will reimburse them for. Why so complicated?
	Appreciate 0 Quote

05-07-2019, 05:13 PM	#61
alphaod Mmmmm… 1150 Rep 2,426 Posts Drives: F15 Join Date: Oct 2011 Location: New York iTrader: (0) Garage List 2015 BMW X5 xDrive50i [10.00]	I see a lot these. I’m wondering do you guys have regular seats or the comfort seats. I have comfort seats every way I flex it the sides feel like real leather. They are wrinkled but not cracked. __________________ 2015 BMW X5 xDrive50i BMW CCA 509766
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05-07-2019, 05:23 PM	#62
chanst3r Private 55 Rep 53 Posts Drives: '16 X5 (F15) M Sport Join Date: Mar 2019 Location: Irvine, CA iTrader: (0)	I think it depends on the dealer and your service advisor. The dealer where I bought my CPO from said they can't do anything about it but this was after I had them fix issues with the car with them. I was just happy they fixed that. I went to another dealer closest to my home, they also said no. Then I started going to another dealer where I got my MPPK and MPE installed and they said sure without question. It just depends on your service advisor I guess.
	Appreciate 1 kydiesel35166.00 Quote

05-07-2019, 06:05 PM	#63
turboawd Banned 1636 Rep 2,995 Posts Drives: 2015 X5 35i Join Date: May 2015 Location: United States iTrader: (0)	I'd like to know who made the decision to save a dollar or two and putting vinyl on the side of the seat cushions.
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05-12-2019, 05:57 PM	#66
TDOT_X5 Enlisted Member 47 Rep 43 Posts Drives: 2017 X5 35i Join Date: Oct 2017 Location: Toronto iTrader: (0) Garage List 2017 BMW X5 35i [0.00]	Do you guys think this would be covered under warranty? 2017 X5 Attached Images
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