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      01-14-2019, 11:02 AM   #1
batlin
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RTTI Not working

I have a 2014 X5 that use to have the RTTI service but I let the service lapse at the 3yr mark. The other day i decided to go ahead and re-up the service for $50. Unfortunately after renewing my subscription the RTTI is not working.
If I go into connected drive it shows my subscription is active till 1/9/2020
I also have a 2016 X5 with the RTTI still active and it works just fine.

Any thoughts on how to get this working?
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      01-14-2019, 11:41 AM   #2
Marky Mark
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try going from the iDrive into online services, then scroll down to "delete data" or "delete local data" (I don't quite remember which one it said, but both are there, just delete both.

then click update data for everything that you see

*Also, be sure that you have "dynamic guidance" selected

go to Navigation, then click options on the iDrive (button next to the Idrive wheel that has a gear shape on it.

also, in the maps menu, go to the traffic icon on the screen and check the options for traffic


If none off that works, from your iDrive menu, click on "customer relations" and then your car will call BMW and they could walk you through it. You might even get a free month of service for your troubles of not having it for a while even though you paid for it.

Hope this helps
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      01-14-2019, 11:45 AM   #3
batlin
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Thank you! I will give this a try and report back
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      01-15-2019, 11:07 PM   #4
DonJuan
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Quote:
Originally Posted by batlin View Post
I have a 2014 X5 that use to have the RTTI service but I let the service lapse at the 3yr mark. The other day i decided to go ahead and re-up the service for $50. Unfortunately after renewing my subscription the RTTI is not working.
If I go into connected drive it shows my subscription is active till 1/9/2020
I also have a 2016 X5 with the RTTI still active and it works just fine.

Any thoughts on how to get this working?
Make sure you have the "Receive Traffic Info" checked out.
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      01-17-2019, 09:11 AM   #5
RRohrbeck
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I had the same thing happen. Called BMW and they walked me through it. Don't remember the exact steps.
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      01-17-2019, 10:17 AM   #6
iconoclast
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Make sure the traffic is active and enabled on the iDrive. If no change in reception reboot the system manually. If does not change contact BMW they will go walk you through step by step (i dont remember if it was MB or BMW but they will send a refresh signal).
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      01-17-2019, 11:54 AM   #7
CatalinP
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How to reboot it?
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      01-17-2019, 12:44 PM   #8
Kzang
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There is another big thread on this topic few years back. I tried it back then and it didn't work very well. All I got out of it was bunch of email and phone notifications which annoyed me enough to delete it.
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      01-17-2019, 12:45 PM   #9
Kzang
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Quote:
Originally Posted by CatalinP View Post
How to reboot it?
Never had to reboot the F15 but past bmw cars could be done by holding down the power/mute button for 10 or so seconds.
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      01-17-2019, 12:47 PM   #10
DonJuan
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Quote:
Originally Posted by CatalinP View Post
How to reboot it?
Just call them, it'll be faster. 888-333-6118 (24 hours a day, 365 days a year).
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