Ok, so my X5 so far needs a new cluster.......

[jpsjr70]

Unfortunately the system can not reset the service due system. They had the X5 for three days and nothing other than they say it needs to be replaced. On top of that when they installed my hitch they put to small dents on the rear hatch which they fixed plus they broke the rear tail light installing the bumper back. So not trying to be petty, I asked for the regional guy to get involved with the cluster issue since they are on nation back order for replacements, what would you guys do? I was thinking of trying to get a TFT LCD cluster or get money towards wheels. Your thoughts?

Joe

[F15X5]

Originally Posted by jpsjr70

Unfortunately the system can not reset the service due system. They had the X5 for three days and nothing other than they say it needs to be replaced. On top of that when they installed my hitch they put to small dents on the rear hatch which they fixed plus they broke the rear tail light installing the bumper back. So not trying to be petty, I asked for the regional guy to get involved with the cluster issue since they are on nation back order for replacements, what would you guys do? I was thinking of trying to get a TFT LCD cluster or get money towards wheels. Your thoughts?

Joe

sorry to hear about your problems... what dealer if you don't mind me asking? I'm in central NJ too and want to be sure I keep an extra eye open if it's the same one.

[BMWMN1971]

Once your car makes a trip to the dealer it will never bethe same again.

Mine is there now fixing the inside panel of the rear door that they damaged while fixing the rearview camera.

Originally Posted by jpsjr70

Unfortunately the system can not reset the service due system. They had the X5 for three days and nothing other than they say it needs to be replaced. On top of that when they installed my hitch they put to small dents on the rear hatch which they fixed plus they broke the rear tail light installing the bumper back. So not trying to be petty, I asked for the regional guy to get involved with the cluster issue since they are on nation back order for replacements, what would you guys do? I was thinking of trying to get a TFT LCD cluster or get money towards wheels. Your thoughts?

Joe

[phantomac2]

Having frequented these forums for a couple of months now, I wonder: Don't need US dealer who want to service cars, too need some kind of certification from BMW (or whatever brand they sell)?

[F15X5]

Originally Posted by phantomac2

Having frequented these forums for a couple of months now, I wonder: Don't need US dealer who want to service cars, too need some kind of certification from BMW (or whatever brand they sell)?

yes, all BMW dealers have "certified" technicians working there, but it doesn't mean every mechanic is "certified". Plus, no one will care as much about your car that you spent your hard earned money on and take care of on a daily basis as you would. They get tens or cars in and out of the shop every day. hang out for a full day in a shop and you'll know what i mean.

You would have better luck with a good independent shop that has an actual "passion" for cars to treat them as their own, but those are far and in between as well. Plus we need to take our new cars under warranty to the dealer unless we want to pay out of pocket.

[kip1]

Originally Posted by jpsjr70

Unfortunately the system can not reset the service due system. They had the X5 for three days and nothing other than they say it needs to be replaced. On top of that when they installed my hitch they put to small dents on the rear hatch which they fixed plus they broke the rear tail light installing the bumper back. So not trying to be petty, I asked for the regional guy to get involved with the cluster issue since they are on nation back order for replacements, what would you guys do? I was thinking of trying to get a TFT LCD cluster or get money towards wheels. Your thoughts?

Joe

Ask for 6wb as compensation, though it needs HUD I think...

[phantomac2]

Originally Posted by kip1

Ask for 6wb as compensation, though it needs HUD I think...

Plus: it's not available yet and won't be for a couple of months.

[kip1]

Originally Posted by phantomac2

Plus: it's not available yet and won't be for a couple of months.

And so is the regular cluster also, as it is on back order as the op said...