Questions about lifetime replacement in FCP Euro

[BDO]

Originally Posted by smyles

No, you buy a replacement, and send the old part back referencing the replacement order for a store credit (used to be $$ refund until last year).

Slightly backwards then but still not a bad deal.

[milkyway]

With refund/credit against the original order amount, FCP Euro really needs to think how attractive its LRG is now. Usually prices including shipping increase with time, the saving for buyers gets less and less with time, and eventually it doesn't worth the hassle and make the financial sense to buy from FCP Euro.

[lonestar22]

Originally Posted by milkyway

With refund/credit against the original order amount, FCP Euro really needs to think how attractive its LRG is now. Usually prices including shipping increase with time, the saving for buyers gets less and less with time, and eventually it doesn't worth the hassle and make the financial sense to buy from FCP Euro.

yeah at this point it costs half as much as an oil change to ship an oil change kit back.

[HungerfordX5]

A quick question. I started this thread because this is new to me. In my first purchase, I bought other stuff too, not just an engine oil filter, a micro filter, and a cabin air filter. Other stuff I bought a year ago include screw drivers, etc. and I intend to keep them. Can I just re-order these three (same) products and return the old ones and get credit?

Happy holidays &Thanks!

[shimmy23]

Originally Posted by HungerfordX5

A quick question. I started this thread because this is new to me. In my first purchase, I bought other stuff too, not just an engine oil filter, a micro filter, and a cabin air filter. Other stuff I bought a year ago include screw drivers, etc. and I intend to keep them. Can I just re-order these three (same) products and return the old ones and get credit?

Happy holidays &Thanks!

yes

[Tomcat_F15_STL]

The only time I thought about taking FCP up on their Lifetime Replacement Warranty I got taken...



How about 'dem apples now?!

I threw the broken part in the garbage.

[HungerfordX5]

shimmy23 Tomcat_F15_STL

Thanks for your response! Just placed an other, looking forward to a smooth experience of LRW.

Best.

[dentprotony@gmail.com]

Fellas do the returned items (spark plugs and air filter) have to be in factory box ? Thanks

[E85 Sport]

Originally Posted by dentprotony@gmail.com

Fellas do the returned items (spark plugs and air filter) have to be in factory box ? Thanks

https://www.fcpeuro.com/page/lifetime-guarantee

“Please do not use the manufacturer's box as the sole shipping box. Items being returned should be in their manufacturer's box and then placed inside another larger shipping box. In general, the return should be shipped in the same fashion as it arrived.”

[F15GorDe]

Yep. That’s why I keep their packaging.

[bobbyX5]

Originally Posted by F15GorDe

Yep. That’s why I keep their packaging.

Haha, yeah I learned that the hard way, but now just have a spot in the garage for all the retail packaging etc.

FWIW, they’re fair with their warranty and I’ve ordered with them for ages. Fast shipping in the northeast too since they ship out of CT.

[JupiterBMW]

Originally Posted by bobbyX5

Haha, yeah I learned that the hard way, but now just have a spot in the garage for all the retail packaging etc.

FWIW, they’re fair with their warranty and I’ve ordered with them for ages. Fast shipping in the northeast too since they ship out of CT.

You’re doing it wrong. Spark plugs for example… order the first set and install. When you need a replacement, you order them. When they arrive, swap them out and put the old ones in the box for the new ones and then mail them back. Once you do that, you ship the old ones back and they credit your account. That’s how I’ve been doing it for years, no issues.

[crystalworks]

Originally Posted by Tomcat_F15_STL

The only time I thought about taking FCP up on their Lifetime Replacement Warranty I got taken...

Attachment 3329334

How about 'dem apples now?!

I threw the broken part in the garbage.

Oh, yeah, they'll only credit you the original price right? Not the new current price? Did you chat with them to verify that?

[zero2sixtyZ]

Originally Posted by crystalworks

Oh, yeah, they'll only credit you the original price right? Not the new current price? Did you chat with them to verify that?

Original price. It's on their site, and been their process for years.

[zero2sixtyZ]

Originally Posted by JupiterBMW

FWIW, they’re fair with their warranty and I’ve ordered with them for ages. Fast shipping in the northeast too since they ship out of CT.

You’re doing it wrong. Spark plugs for example… order the first set and install. When you need a replacement, you order them. When they arrive, swap them out and put the old ones in the box for the new ones and then mail them back. Once you do that, you ship the old ones back and they credit your account. That’s how I’ve been doing it for years, no issues.

+1. My E92 gets spark plugs every year, since 2017.

[david_594]

Anyone know if you can just return the stuff in person? Milford CT isnt much of a drive.

[srybicki]

Yes you can...

[HungerfordX5]

I must say, this site is a great place for BMW customers. Last week I sent three filters to FCP EURO for replacement for the first time last week, and today I got an email about $90ish store credit.

Thanks to everyone! Happy holidays to you all!

Best.