08-02-2014, 12:22 PM | #1 |
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Very very upset with dealer
As some of you probably know from my other threads my M4 was sitting in Halifax for 3 weeks before loading onto rail. My car arrived CN station locally on July 31. For the past 2 days I have been trying to find out when I should expect delivery and nothing more, yet I have not had a response from the SA or even the sales manager.
Throughout the buying process I was guaranteed I would get updates but never once did that happen. It was myself that found out the information. This is terrible service and this is my 4th car at the dealer so I have/had good relation with them. How hard is it to tell me a delivery date? Rant end. Last edited by E92LNGCGY; 08-02-2014 at 12:43 PM.. |
08-02-2014, 12:40 PM | #2 |
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Sorry about your situation. Do they act better when you show up at the dealership in person?
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08-02-2014, 12:42 PM | #3 |
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08-02-2014, 12:56 PM | #4 |
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Frustration!!!
I really relate to you and share your frustration. Needless to say, I have also not received my car despite as you know, it landing in Concord on Tuesday - and this after it sat in Halifax for 12 days. To add to my frustration, I sent an email to my SA Thursday afternoon and discovered that:
1) They do not have the vehicle, 2) They have no idea when it will be delivered, 3) Oh, by the way, I (the SA) mentions that he's going off on vacation till August 9th but not to worry I'd be transferred to some other individuals at the dealership when and if my car arrives. At this point I almost lost it but after calming down sent a mildly sarcastic response to all of this. I'm almost at the point where I'm going to call up BMW to vent. I'd expect to get much better treatment than this when purchasing a car of this calibre - and this being my fifth car purchase from them! I have to say that this is SERIOUSLY making me consider my options when I update my wife's car. Last edited by hacxyzzy; 08-02-2014 at 01:02 PM.. Reason: rephrasing |
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08-02-2014, 01:03 PM | #5 | |
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The part I am pissed about is the fact the car is here but seems like they have no clue about it. You are right I am thinking of other options for my next car (actually for my mom's car). I may actually look at Mercedes and Audi this time around especially the GLA & Q3 for her. |
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08-02-2014, 01:04 PM | #6 |
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And such an ambassador you are to this process for others in the community here. Not good to hear this. I would say a call to BMW probably won't get you anywhere as it is the independently owned dealer that needs a kick in the jewels.
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08-02-2014, 01:08 PM | #7 | |
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By the way I think your car should arrive Vancouver most likely Wed or Thur. From AB to Vancouver is pretty quick. When I was checking mine it went from Wainwright to Edmonton then Calgary in about 1.5 days, which was a surprise to me. |
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08-02-2014, 01:08 PM | #8 | |
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It's funny that you're mentioning options. One of the serious alternatives I was considering prior to putting the down payment on the M4 was a Tesla model S. I have to say, given what I know now, that I'd probably be owning a Tesla. |
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08-02-2014, 01:11 PM | #9 | ||
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08-02-2014, 01:19 PM | #10 | ||
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08-02-2014, 01:20 PM | #11 | |
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That being said, the slimy maneuver of handing my allocation off to someone else, despite being promised my position when I put my deposit down last December, really took the cake. In retrospect I should have taken that as a sign...sigh Last edited by hacxyzzy; 08-02-2014 at 01:21 PM.. Reason: typo |
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08-02-2014, 01:20 PM | #12 | ||
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08-02-2014, 01:27 PM | #13 | |
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Since my dealer is so clued out regarding this, I sent him a lengthy email on how I was "cyberstalking" my car. When I met up with him two or so weeks ago to finalize my car purchase, he mentioned that he had forwarded my email off to several of his other customers who were inquiring about their vehicles. I was so tempted to not do an instant facepalm at that moment since, after all, this is THEIR business and they should know at least some logistical details by now. |
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08-02-2014, 01:30 PM | #14 | |||
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08-02-2014, 01:37 PM | #15 | |
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08-02-2014, 02:30 PM | #16 |
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My car landed in Halifax on July 8th, arrived in Toronto July 27th, got to the dealer in Hamilton the evening of July 31st and I picked it up today.
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08-02-2014, 02:52 PM | #17 |
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Wow, these Canadian BMW dealers really do suck. I suggest you guys make a big fuss by posting your experience on the BMW Canada Youtube page (comment in this video https://www.youtube.com/watch?v=nG0D82RoZ2M) and tweet your BMW buying experience by adding "@ BMWCANADA", and post on BMW Canada facebook page https://www.facebook.com/BMW.Canada. Most dealers have a facebook page as well, post on those as well.
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08-02-2014, 02:53 PM | #18 | |
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08-02-2014, 03:07 PM | #19 | |
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08-02-2014, 03:48 PM | #20 |
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Just start a tweet on twitter and a post on Facebook, then we all can pile on by re-tweeting and commenting on the post.
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08-02-2014, 05:30 PM | #21 | |
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08-02-2014, 05:32 PM | #22 |
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