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I recommend from experience that you go dark for a few days. Do nothing. The longer they hold it -you've reached that point- from here on the more they are on the hook. Nearly all lemon laws have a 30 day (cumulative) clause.
Separately, I believe when you code some lock features (don't know if you have), you may remove the safety feature that requires the hatch button to remain pressed for 2 seconds before it opens up. And, with one touch, it can open.
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