06-22-2015, 10:54 PM | #1 |
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Really pissed off by BMW
1. Ordered M Power Kit, dealer didn't install it before delivery and had no idea I ordered this option. Back and force quite a few times until they finally agreed it's missing.
2. Didn't order HK sound, but found HK speaker inside left door and regular speaker inside right door. 3. Sport seat is supposed to be standard on Canadian X6, but I got basic seat. Seems like they mix my build with another X5. Don't know what else could go wrong with it. Asking BMW Canada to take back the car. |
06-22-2015, 10:58 PM | #2 | |
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06-22-2015, 11:00 PM | #3 |
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06-22-2015, 11:14 PM | #4 |
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Good Luck with your battle. MPPK sounds like it will be worked out.
Since you didn't order the Harmon Kardon, did you get the car for the same negotiated price? Either way.....it's worth the money even if you have to pay for it Losing the Sport seats in your major problem. Are they standard by default on Canadian X6's or do you have to select that specific option, even though there is no charge? |
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06-22-2015, 11:18 PM | #5 | |
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Not half HK and half regular. I'm questioning how the car was built, who else's parts actually went into the car. |
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06-22-2015, 11:33 PM | #6 | ||
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E90 Build Thread (SOLD) http://www.e90post.com/forums/showthread.php?t=809436
F15 Build Thread (SOLD) http://f15.bimmerpost.com/forums/sho....php?t=1064084 |
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06-23-2015, 12:58 AM | #7 |
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I've been there.
Dealer attempted to bring my car to spec and could not. Ended up buying the car back. I got a loaner while they were trying to remedy the situation, and for the duration of the time until my re-order arrived. They rushed the rebuild, working with other dealers and SC to get to the earliest allotment for a build. They also offered me discount which I rejected. These are the QC errors I have seen/read about thus far: - Parts of Driver Assist Plus missing - Non leather panel on one door - LED ambient light cables not connected - Wrong, Euro spec wide angle mirror on a US build (BMW recalled several X3/4s but an X5 slipped through - Car delivered with UK language setting in the US - Dealer pre-delivery inspection mishaps (still in transport mode, sunroof not initialized, empty tank delivered, navi not activated) I can tell you that I was thoroughly disappointed -how I ended up on this board- but my dealer went far out of the way to make sure I was happy at the end. I hope you are in good hands as well. Joke Begins Half of of HK? Did you order the n-Sport? At least you did not get and an Harmann Olufsen. Last edited by MattBianco; 06-23-2015 at 01:13 AM.. |
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06-23-2015, 08:13 AM | #8 |
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What does half Harmon Kardon mean?
If you're saying that only the top two door speakers have logos, that's how Harmon Kardon package is. The other speakers aren't labeled. |
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06-23-2015, 08:44 AM | #9 |
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This is the sole reason why I would never buy the "first batch" of any BMW especially if its a X model made in the US. I've read similar stories when the first X6 came out where people were getting the wrong parts installed on their cars as well. I don't understand how this could even happen with such a large company like BMW. There is a serious flaw in their production process if they allow this to happen. God knows what else wasn't installed or installed wrong....
Alan
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06-23-2015, 10:41 AM | #10 | |
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OP, I would ask your dealer to take the X5 back and properly order the car you want. |
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06-23-2015, 10:59 AM | #11 |
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See picture. Left door has HK speaker, right door has basic speaker.
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06-23-2015, 11:11 AM | #13 | |
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So far, BMW Canada is not helping, keep saying talk to your dealer they can replace the wrong parts. I don't trust this car, who knows what else is wrong in the car. |
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06-23-2015, 11:19 AM | #14 | |
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I would be surprised if the dealer does not buy it back. They won't allow this to become a "legal" matter as it shines a poor light on the dealer and BMW. two cents. |
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06-23-2015, 01:15 PM | #17 |
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BMWNA should refund you your purchase price (or rescind the lease/finance agreement), turn the car over to one of their field reps for 6 months, then send it to the auction where a dealer will buy it and sell it as a used vehicle. Everyone wins.
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06-23-2015, 01:32 PM | #18 | |
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06-23-2015, 02:05 PM | #19 | |
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06-23-2015, 02:12 PM | #20 | |
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06-23-2015, 02:58 PM | #21 |
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Thats pretty strange.
At the BMW 3 Series factory here each part the assembly team picks up gets its barcode scanned and the system ensures they are installing the correct part for each vehicle. Pick the wrong part and the system goes nuts and even calls an inspector. Then the car goes through a number of inspections after being built at the factory, then again at the VPC then again at the dealer. Can only see a computer error allowing the 2 different speakers, but cannot understand why it was not picked up during inspection. Thew doors have all their equipment installed separately from the car and separately from each other, so one could expect human error there, but the computer system is supposed to check they fit the correct parts
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06-23-2015, 03:05 PM | #22 |
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You can see the procedure here at teh Spartanburg Factory on a X3
From 0:26 the doors get removed from teh car body for assembly and sent to a separate line. They are then reunited with the car from 6:00
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